Registration and Housing Manager

• Lead registration operations for assigned APS meetings, including setup, testing, troubleshooting, and ongoing maintenance of registration systems
• Build and configure registration and housing frameworks based on meeting objectives and organizer requirements
• Collaborate with meeting staff to establish rates, capacities, workflows, and registration logic, including forms and questions
• Implement and enforce registration and housing policies, ensuring consistency, data accuracy, and compliance with internal procedures
• Evaluate registration and housing technologies and workflows and recommend process improvements
• Partner with registration and housing vendors, hotels, and APS Information Systems to support system integrations, on-site badge production, and housing workflows
• Process and reconcile registration payments and final registration and housing financials
• Review rooming lists, no-show and late-arrival reports, and attrition data
• Prepare final reports on attendance, housing, workshops, and finances
• Oversee attendee, staff, and VIP housing operations, including room blocks, reservations, special lodging needs, and reconciliation
• Coordinate and monitor staff housing assignments
• Organize and participate in preproduction planning and on-site execution with meeting organizers and internal teams
• Generate attendee badges, prepare registration materials, and maintain function counts and wait lists
• Order registration and housing supplies and coordinate shipping of meetings and membership materials
• Provide customer service for registration and housing inquiries by phone, email, and on-site
• Train and supervise on-site registration and housing staff and set clear customer service expectations
• Complete post-meeting activities, including refunds, cancellations, and entry of on-site registrations
• Work with the head of corporate relations on exhibitor floor plan requests
• Prepare exhibitor booths and registration records in Salesforce for exhibitor and sponsor sales
• Track tasks and goals in Asana to support cross-departmental coordination
• Collaborate with membership, Information Systems, and accounting to align registration procedures with internal processes
• Other duties as assigned

• Bachelor’s degree or equivalent experience
• Minimum of five years of experience in registration, housing, or related meeting operations
• Experience with event registration and housing database management systems
• Experience with Zoom, Google Suite Applications, Microsoft Office Applications, Salesforce, Nimble (Association Management System), CRM, Cvent, Housing & Membership databases and Asana preferred
• Demonstrated supervisory or team leadership experience
• Strong customer service orientation and ability to interact diplomatically with the public
• Ability to remain composed and effective under pressure
• Excellent organizational, documentation, and prioritization skills
• Strong written and verbal communication skills
• Exceptional attention to detail
• Ability to adapt to rapidly changing schedules and priorities
• Ability to work effectively both independently and with cross-departmental teams

Experience with Zoom, Google Suite Applications, Microsoft Office Applications, Salesforce, Nimble (Association Management System), CRM, Cvent, Housing & Membership databases and Asana preferred

• Flexible schedules and ability to work remotely
• 8% employer-paid retirement contribution
• Investment advisement services: 100% employer paid
• Medical benefits: PPO or HDHP option
• Employer contribution to FSA or HSA account
• Lifestyle Spending benefit up to $1,500.00 (USD) - 100% employer paid
• Vision benefits: individual and dependent coverage 100% employer paid
• Basic Life & Accident insurance: employee coverage 100% employer paid
• Supplemental Life & Accident insurance, including spouse & dependent child(ren) coverage
• Disability insurance: employee coverage 100% employer paid
• Voluntary Accident & Critical Illness insurance
• Healthcare, Commuter & Dependent care flexible spending accounts
• Vacation: 15 days annually
• Generous holiday leave: 17 paid office closures
• includes one week closure at the end of December
• Personal leave: 4 days annually
• Volunteer leave: 1 day annually
• Sick leave: 10 days annually
• Bereavement & Compassion leave: 2 -15 days based on loss
• 12 weeks employer-paid family leave
• College tuition reimbursement plan
• Job related seminar & continuing education 100% employer paid
• Professional Certification/Recertification 100% employer paid
• Training and professional development
• access to LinkedIn Learning on-demand courses
• Employee Assistance Program
• Mindfulness Meditation: live and on-demand classes