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The Registrar Services Representative position works behind the scenes to complete transcript evaluations, graduation audits, records review, student registration, and various stretch assignments supporting the Registrar Services department and institutional partners.
Job Responsibility:
Works independently on assigned tasks while meeting productivity and performance expectations
Provides student and stakeholder support, directly and/or indirectly, to internal and external stakeholders by upholding service level agreements
Masters operational systems to perform daily tasks and functions while becoming familiar with program and degree requirements offered by institutional partners
Participates in additional trainings, as needed
Evaluates incoming documents to determine if prospective students meet enrollment/admission requirements and qualify for transfer credit
Registers students for courses based on completed evaluation and entry into the program
Ensures compliance with all policies and procedures that are outlined in the Institutional Catalog, Academic Policy & Procedure Manual and Registrar Services Resource Guide
Collaborates with program and department heads on various scenarios and situations to ensure proper entry/continuation in the program
Completes other duties as assigned
Performs other duties as assigned
Complies with all policies and standards.
Requirements:
Bachelor's Degree Preferred or comparable previous work experience Required
Strong customer service experience, preferably in an academic or professional setting Required
PC skills in Microsoft Office, Internet applications and database software
Outstanding communication and interpersonal skills with strong attention to detail
Ability to work effectively autonomously and independently while still engaging a high-performing team
Ability to perform and communicate efficiently in a virtual setting
Understand and retain new concepts and programs quickly and remain adaptable to change
Strong skills in organization and multi-tasking
Ability to work a variety of office hours including evenings and weekends.
What we offer:
Health, dental, vision, life and disability insurance