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We are looking for an RVN to join our new Warrington Hospital due to open Summer 2026. This role means you will be playing a key role in ensuring clients and their pets receive a smooth, positive, and efficient experience from the moment they walk through our doors. In this essential position, you’ll act as the vital link between our customer service functions and our clinical teams—supporting triage, coordinating diaries, and helping to maintain safe and effective pharmacy processes. This role is ideal for an RVN with 2+ years’ experience who is looking to step away from clinical duties while still making a meaningful impact on patient care and client support.
Job Responsibility:
Triage Support: Use clinical knowledge to assess, prioritise, and direct patients appropriately
Diary Coordination: Optimise appointment booking across multiple workstreams
Call Handling: Provide friendly, professional, and confident support to owners contacting the clinic by phone
Pharmacy Support: Assist with repeat prescription requests and medication dispensing
Maintain excellent stock control and take ownership of the pharmacy area
Administrative Support: Complete non-clinical tasks related to patient journeys, including insurance queries, case follow-ups, and supporting debt management
Client Concerns Management: Address day-to-day client queries or issues
Line Management: Line management and leadership support of the client services team
Reception duties: Working on reception managing clients face-face as well as via digital and telephone communication channels
Requirements:
RVN qualified with a minimum of two years’ experience
Confident communicator with excellent organisational skills
A calm, compassionate problem-solver
Someone who enjoys working closely with clients and supporting clinical teams
Passionate about delivering outstanding client experiences
What we offer:
6 weeks holiday, including bank holidays
CPD funded
52 Weeks sickness benefit and free Employee assistance program — awarded after qualifying period
Enhanced maternity and paternity package
Contributory pension scheme
RCVS and VDS fees paid
Access to counselling support including mental health, financial and life counselling after 12 months of service