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Registered Veterinary Nurse – Reception & Client Experience

United Kingdom, Failsworth 29725.00 GBP / Year · Job Posted May 03, 2026
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Job Description

Are you a Registered Veterinary Nurse looking to take your career in a new direction—one that uses your clinical expertise in a non-clinical, client-facing role? If you thrive in fast-paced environments, enjoy problem-solving, and have a passion for delivering exceptional client care, this could be the perfect next step for you. We’re looking for a Reception Veterinary Nurse to join our team at Failsworth Clinic, playing a key role in ensuring clients and their pets receive a smooth, positive, and efficient experience from the moment they walk through our doors. In this essential position, you’ll act as the vital link between our customer service functions and our clinical teams—supporting triage, coordinating diaries, and helping to maintain safe and effective pharmacy processes. This role is ideal for an RVN with 2+ years’ experience who is looking to step away from clinical duties while still making a meaningful impact on patient care and client support.

Job Responsibility

  • Triage Support
  • Diary Coordination
  • Client Communication
  • Call Handling
  • Pharmacy Support
  • Administrative Support
  • Client Concerns Management
  • Line Management
  • Reception duties

Requirements

  • RVN qualified with a minimum of two years' experience
  • Confident communicator with excellent organisational skills
  • A calm, compassionate problem-solver
  • Someone who enjoys working closely with clients and supporting clinical teams
  • Passionate about delivering outstanding client experiences

What we offer

  • 6 weeks holiday, including bank holidays
  • CPD funded
  • 52 Weeks sickness benefit and free Employee assistance program
  • Enhanced maternity and paternity package
  • Contributory pension scheme
  • RCVS and VDS fees paid
  • Access to counselling support including mental health, financial and life counselling after 12 months of service
  • Store discounts through Vivup
  • Staff discount
  • E-Car Scheme
  • Cycle to work scheme
  • Refer-a-Friend bonus

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