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Registered Veterinary Nurse – Reception & Client Experience

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Animal Trust

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Location:
United Kingdom , Warrington

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Category:
Nursing

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Contract Type:
Not provided

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Salary:

29725.00 GBP / Year
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Job Description:

We are looking for an RVN to join our new Warrington Hospital due to open Summer 2026. This role means you will be playing a key role in ensuring clients and their pets receive a smooth, positive, and efficient experience from the moment they walk through our doors. In this essential position, you’ll act as the vital link between our customer service functions and our clinical teams—supporting triage, coordinating diaries, and helping to maintain safe and effective pharmacy processes. This role is ideal for an RVN with 2+ years’ experience who is looking to step away from clinical duties while still making a meaningful impact on patient care and client support.

Job Responsibility:

  • Triage Support: Use your clinical knowledge to assess, prioritise, and direct patients appropriately
  • Diary Coordination: Optimise appointment booking across multiple workstreams
  • Client Communication: Manage incoming chat queries, offering accurate, timely guidance
  • Call Handling: Provide friendly, professional, and confident support to owners contacting the clinic by phone
  • Pharmacy Support: Assist with repeat prescription requests and medication dispensing
  • Maintain excellent stock control and take ownership of the pharmacy area
  • Administrative Support: Complete a range of non-clinical tasks related to patient journeys, including insurance queries, case follow-ups, and supporting debt management
  • Client Concerns Management: Address day-to-day client queries or issues
  • Line Management: Line management and leadership support of the client services team
  • Reception duties: Working on reception managing clients face-face as well as via digital and telephone communication channels

Requirements:

  • RVN qualified with a minimum of two years’ experience
  • Confident communicator with excellent organisational skills
  • A calm, compassionate problem-solver
  • Someone who enjoys working closely with clients and supporting clinical teams
  • Passionate about delivering outstanding client experiences
What we offer:
  • 6 weeks holiday, including bank holidays
  • CPD funded
  • 52 Weeks sickness benefit and free Employee assistance program — awarded after qualifying period
  • Enhanced maternity and paternity package
  • Contributory pension scheme
  • RCVS and VDS fees paid
  • Access to counselling support including mental health, financial and life counselling after 12 months of service
  • Store discounts through Vivup
  • Staff discount
  • E-Car Scheme
  • Cycle to work scheme
  • Refer-a-Friend bonus

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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