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We are seeking a highly organised and detail-oriented Administrator to join our team. You will be the engine behind our training operation, keeping enrolments running smoothly, ensuring compliance with regulatory frameworks, and delivering an exceptional experience for students and trainers.
Job Responsibility:
Managing student enrolments, registrations, and records across multiple government portals and the student management system (SMS)
Issuing qualifications, statements of attainment and certificates
Ensuring compliance with regulatory requirements
Providing front-line customer service to students, trainers, and stakeholders via phone, email and in person
Supporting trainers with course logistics, classroom set-up and course resources
Maintaining training room presentation and escalating facilities issues to the RTO Manager
Carry out ad hoc tasks and requests as required to meet organisational needs
Requirements:
Minimum 2 years experience in an RTO Administration role
Intermediate to advanced Microsoft Office Skills
Strong attention to detail and ability to manage competing priorities
Excellent communication skills and customer service skills
Proactive, reliable and capable of working in a fast-paced environment
Ability to work both independently and as part of a collaborative team
Nice to have:
Experience with RTO systems – Ready Student/VETtrak (desirable)
What we offer:
Be part of a supportive and professional team committed to quality training
Opportunity to grow your career in the education and training sector