Registered Regional Service Manager

• Actively manage the day-to-day servicing and processing activities to ensure that the staff is delivering a high level of service and complying with corporate and regulatory policies and procedures
• Interface daily with Banking teams to ensure escalated issues addressed and client service requirements are being exceeded
• Coach and provide ongoing feedback to staff, identify training needs, and prepare developmental and training plans
• Regularly review processes to ensure maximum efficiencies while delivering superior service quality
• Contribute to and drive tactical and strategic initiatives
• Establish effective working relationships with operational and technology partners to jointly identify and resolve on-going issues
• Regularly review internal control and regulatory requirements and self-test results to ensure that effective controls are in place
• Work closely with the Global and Regional Market Managers to ensure that business initiatives are appropriately supported by Service
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup

• 6-10 years of experience
• Leadership skills: Takes ownership, readily takes charge and makes decisions, able to motivate people toward a common goal, implement change and get results
• People Management Skills: able to constructively coach and motivate staff
• In-depth knowledge of client onboarding requirements, including KYC and AML
• Excellent verbal and written communication skills
• US: Licenses 7,63, and 24 (9 & 10 accepted in lieu of 24)
• Bachelor's/University degree, Master's degree preferred

Master's degree preferred

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays
• discretionary and formulaic incentive and retention awards