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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The purpose of a Registered Nurse at Oak Street Health is to build strong relationships with Oak Street Health patients by coordinating their care and providing a seamless experience to patients and their support team. At Oak Street Health you will use an integrated approach toward achieving desired patient outcomes by utilizing standards, guidelines and pathways for care delivery. Through clinical assessment, intervention and education you will ensure our patients are provided competent nursing care in a timely manner. Our Registered Nurses drive quality care, so communication and team collaboration is a must. It’s of vital importance that our nurses incorporate data and information to improve care and enhance our patient outcomes. You will work to create an engaging and welcoming environment through teamwork and delegation to empower other members of the care team to deliver the best health outcomes for our patients. Registered Nurses at Oak Street report to the Practice Manager or Nurse Supervisor, depending on the location.
Job Responsibility:
Provide competent nursing care by displaying proficiency, and executing job responsibilities in a safe and consistent manner
Respond to incoming telephonic requests, ensuring we are reliable and responsive to our patients’ needs and exceeding expectations
Provide clinically competent triage and symptom management to patients who may or may not be physically present
Utilize standardized protocols for medication management, prescription refills and prior authorizations
Conduct thorough and accurate reviews of patient medications and update as needed
Provide comprehensive education and direct patient care, particularly around chronic conditions, such as diabetes and CVP
Actively collaborate and monitor the implementation and progress of the care plan for patients on multiple provider panels
Delegate activities to other clinical team members where appropriate to support patient needs
Form relationships with patients and their caregivers to support preventative care and ED/hospital diversion where appropriate
Create a welcoming and engaging environment to meet the needs of our patients, communities, families and teams, focusing on equity of care
Participate in care team meetings and daily huddles to discuss patient care and clinic operations
Deliver an exceptional patient experience through service, responsiveness and respectful care
Perform point of care testing, procedures and specimen collection as needed
this may include phlebotomy, depending on location
Performs other related duties as assigned
Requirements:
Active Registered Nurse (RN) Licensure in good standing with the applicable state
BLS Certification
Electronic Medical Record (EMR) experience
Previous experience in clinic setting with hands-on patient experience, including basic procedures such as collecting vitals, injections
Ability to maintain patient confidentiality and process information in a confidential manner, in addition to adhering to HIPAA regulations and laws
Strong communication and assessment skills, with the ability to assess patients with or without a face-to face interaction
Must have the ability to work independently, with adaptability to prioritize multiple tasks at once
Collaborative attitude, with clear communication skills in order to work with an interdisciplinary team to support patient needs
US work authorization
Nice to have:
2+ years of healthcare experience, working in the capacity of an RN
Excellent computer skills with ability to read, interpret and analyze data from various computer systems
Prior utilization of Google Suite and/or Microsoft Office
Fluency in another language is not required, but is a plus when it comes to connecting with our diverse patient communities
What we offer:
Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility