Registered Nurse - Patient Care Coordinator

• Utilize telecommunication equipment such as video, phone, email, and messaging to provide high-quality care to out-of-hospital patients
• Receive voice and video communications from paramedics, emergency medical technicians and providers to coordinate care for out-of-hospital patients
• Communicate with pre hospital providers to ensure compliance with patient refusals
• Provide patient follow-up for patients after ambulance transport or on scene treatment
• Coordinate care with physician, hospitals, home healthcare agencies, mid-level providers, pharmacies, community transportation entities and other community agencies
• Communicate with patients and patient families during and following EMS response
• Follow pre-determined treatment protocols and guidelines in a multi-state response area
• Assist the leadership team and medical Directors with further development of policies, protocols, and guidelines
• Provide patient care in an urgent care/clinical environment
• Administer medications and assist providers with patient procedures
• Accurately complete patient documentation on electronic health record
• 12 hour shifts to include weekends, holidays and special occasions

• Registered nurse with the ability to practice in Arkansas
• Critical Care or pre-hospital EMS experience (Minimum of 3 years)
• BLS Healthcare Provider
• ACLS (can be obtained through Pafford education)
• 12 lead interpretation
• A strong desire to provide exceptional medical care and customer service
• Excellent communication and interpersonal skills
• Ability to work in a team environment
• The ability to communicate with EMS crews, supervisors and administration team members during stressful pre-hospital response situations
• A strong understanding or the ability to learn EMS protocols, rules, and regulations
• Understanding of different areas of health care
• A strong understanding of risk management initiatives
• Ability to perform the essential job functions safely and successfully
• Ability to maintain regular, punctual attendance
• Must possess visual acuity to prepare and analyze data and figures accurately
• Must be able to talk, listen and communicate clearly
• Ability to make timely and well-informed decisions
• Must be proficient using technology such as telehealth software, iPads, computers, office phones, office equipment, Microsoft Office, Google programs, and other software

Emergency Department experience preferred