Registered Nurse I Call Center Job at Advocate Aurora Health (Charlotte)

Registered Nurse I Call Center

Advocate Aurora Health

Location:
United States , Charlotte

Category:
Nursing

Contract Type:
Not provided

Salary:

35.50 - 53.25 USD / Hour

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Job Description:

Department: 12707 Enterprise Corporate - Patient Access & Care Team: NC/GA Nursing. Status: Full time. Benefits Eligible: Yes. Hours Per Week: 40. Schedule Details/Additional Information: M-F 7:30-5:30 with rotating flex day each week. Physical Requirements: Work requires long periods of sitting and utilizing a telephone headset. Work requires walking, standing, lifting, reaching, stooping, bending, pushing and pulling. Must be able to lift 25 pounds.

Job Responsibility:

Performs telephone triage with diverse patient population
Assesses needed care and collaborates with patients, and others, to provide clinical solutions
Provides comprehensive nursing assessment in an untraditional nursing environment
Actively participates in team conferences and helps assess patient education needs
Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening
Notifies designated leadership of operational concerns

Requirements:

Graduate from an accredited School of Nursing required
BSN preferred
Current license to practice as a Registered Nurse in the state of applicable state required
Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in
Experience in telephone triage, pediatrics and ED triage is desired
BLS required per policy guidelines
Must speak English and adapt to fit the patient audience while conveying information
Intact sense of sight, hearing, smell, and touch
Good finger dexterity
Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions
Must be able to respond quickly to changes in patient or call center conditions

Nice to have:

BSN preferred
Experience in telephone triage, pediatrics and ED triage is desired

What we offer:

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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