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Registered Nurse I Call Center

United States, Charlotte 35.50 - 53.25 USD / Hour · Job Posted February 20, 2026
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Job Responsibility

  • Performs telephone triage with diverse patient population
  • Assesses needed care and collaborates with patients, and others, to provide clinical solutions
  • Provides comprehensive nursing assessment in an untraditional nursing environment
  • Actively participates in team conferences and helps assess patient education needs
  • Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening
  • Notifies designated leadership of operational concerns

Requirements

  • Graduate from an accredited School of Nursing required
  • Current license to practice as a Registered Nurse in the state of applicable state required
  • Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in
  • BLS required per policy guidelines
  • Must speak English and adapt to fit the patient audience while conveying information
  • Intact sense of sight, hearing, smell, and touch
  • Good finger dexterity
  • Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions
  • Must be able to respond quickly to changes in patient or call center conditions

Nice to have

  • BSN preferred
  • Experience in telephone triage, pediatrics and ED triage is desired

What we offer

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance

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  • Graduate from an accredited School of Nursing required
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Job Responsibility
  • Performs telephone triage with diverse patient population
  • Assesses needed care and collaborates with patients, and others, to provide clinical solutions
  • Provides comprehensive nursing assessment in an untraditional nursing environment
  • Actively participates in team conferences and helps assess patient education needs
  • Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening
  • Notifies designated leadership of operational concerns
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What we offer
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
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  • Performs telephone triage with diverse patient population
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