Registered Nurse Clinical Coordinator Navigator Womens Health Job at Advocate Health Care (Chicago)

Job Responsibility

Participates in the delivery of quality clinical care
Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines and followed by the healthcare team
Takes a lead role with the clinical team to meet/exceed CI goals
Assists physicians and associates in managing patient registries
Performs clinical duties as determined by the needs of the practice site(s) or as assigned by his/her manager
Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures and HIPAA compliance
Ensures associates are up-to-date with all safety training and certifications
Utilizes information to implement process changes and staff education
Leads and participates in site clinical integration activities
Identifies, evaluates, and resolves potential safety problems
including equipment maintenance issues
Ensures monthly office inspection checklist and other required audits are conducted in a timely manner
Ensures AMG standing operating procedures are followed
Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required
Holds clinical staff accountable to AMG rooming standards
Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up
Demonstrates appropriate action and takes a lead role in emergency situations
Assurees timely response to emergency calls by staff
Oversees approved site research activities
Ensures staff adherence to timely and accurate documentation of all patient care services by monitoring staff compliance within all AMG wide systems, and all regulatory standards to ensure standards are met and followed
Acts as a role model and champion for Culture of Safety
Works with the manager to resolve patient safety events in the reporting system
Promotes and educates staff on the reporting system to report all events and near miss events
Works with the manager to complete ACAs and RCAs when indicated
Collaborates with the manager/director and physician leadership to maintain an environment that is patient centered as evidenced by the availability of open access
including but not limited to the following: same day appointments, future appointments made, referrals made within the group, adherence to test result reporting guidelines, positive patient comments, and meeting/exceeding Key Result Area (KRA) goals
Supports manager in monitoring data on a monthly basis, reviews with clinical staff, and physicians and develops improvement plans in concert with the site leadership to meet/exceed established patient satisfaction targets
Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET and MVP
Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction
Conducts frequent assessments of patient flow
Takes appropriate steps to reduce wait times and to keep patients informed of delays
Responsible for conveying a professional image in compliance with AMG clothing and grooming standards, and wears AMG provided identification tags at all time
Follows through and takes ownership of patient complaints, and practices Service Recovery where identified
Fosters a pleasant and professional environment, in person and over the phone, utilizing prescribed scripting and telephone standards
Ensures adequate clinical staffing at all times by developing schedules, assignments and modifying as necessary
Assists in coordinating managed care issues and nursing updates
Evaluates service levels and operational procedures such as wait-times, message management and appointment availability
Engages staff in resolution of identified issues
Actively rounds on patients, associates and physicians and ensures that the team has the necessary resources and tools to be successful
Actively participates and/or leads team huddles
Supports initiatives that enhance practice growth as well as retention of existing patients under the direction of the manager and in collaboration with physician leadership
Maintains an effective process for inventory control and medication supply utilization
Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry
Works in collaboration with practice site manager to achieve revenue and cost targets
Maximizes team efficiency by utilizing all team members
Participates in activities which foster practice growth
Promotes same day access and is engaged in volume visit targets
Collaborates with the practice manager on Human Resource functions related to associates to ensure continued quality, development and retention reflecting the Advocate Experience of creating the best place for associates to work and achieve associate satisfaction scores consistent with AMG goals and standards
In day-to-day activities, provides leadership to create an environment where the associates are motivated to do their best, are routinely recognized for good work and achieves goals for associate satisfaction
Conducts regular staff meetings and daily huddles with associates
Documents meetings using Stoplight Report
Collaborates with the manager to conduct performance reviews on time
Demonstrates effective time management, problem-solving, collaboration and conflict resolution skills
Consistently ensures manager is fully informed of key events or isues that impact practice operations
Provides ongoing performance feedback to associates through coaching and mentoring
Orients and provides training to new associates
Documents orientation, training and required competencies to ensure that associates are proficient in job requirements
Seeks opportunities to further educate and develop the associates and enhance own leadership skills
Assures all associates maintain certification and all required continuing education units (CEUs)
Assists in the creation and maintenance of an operationally efficient and physician/provider friendly work environment
Rounds with physicians/providers daily to review staff issues and to address and resolve operational/clinical concerns
Solicits feedback regarding staff performance
Engages physicians/providers in improving processes, workflow and EMR related concerns
Assists physicians/providers on issues related to patient care and safety
Reviews physician/providers satisfaction results and collaborates with manager/director to execute improvement plans
Provides support to the onboarding of new physicians/providers
Actively participates in meetings, committees and projects
Keeps abreast of current clinical standards via literature, educational events and internal and external resources and networking
Participates in activities to enhance professional growth
Maintains licensure and completes required CEUs
Performs other duties as assigned

Requirements

Graduate from accredited school of nursing
5+ years of nursing experience
BSN preferred
Leadership experience preferred
Knowledge of OSHA, FMLA, ADA, DOT regulations, CDC guidelines, Workman’s Comp Laws if applicable
Good communication skills
Proficient with keyboard and computers
Good time management and organizational skills
Current RN Licensure in State of Illinois
Current CPR certification
Ability to work varying shifts any day of the week to meet needs of the site
Ability to work under stressful conditions and difficult situations
Ability to perform lifting/transfer activities relating to patient as needed, ability to stoop/bend
Able to respond quickly to patient needs and work at a fast pace
Work environment includes probability of exposure to adverse, hazardous materials while caring for the sick
Ability to assist in the evacuation of patients in the event of fire or other disaster
Routinely works with potentially infectious specimens and patients
This position will recognize needs and behaviors of a variety of patient age groups
i.e. understand child growth and development, normal pattern of adolescent behavior and look for normal signs of aging
Ability to travel to Advocate locations
Ability to lift up to 35 pounds without assistance

Nice to have

BSN preferred
Leadership experience preferred

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

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Registered Nurse Clinical Coordinator Navigator Womens Health

Job Responsibility

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