Registered Nurse Call Center Triage Job at Advocate Aurora Health (Charlotte)

Registered Nurse I Call Center

Location

United States , Charlotte

Salary:

35.50 - 53.25 USD / Hour

Advocate Aurora Health

Expiration Date

Until further notice

Requirements

Graduate from an accredited School of Nursing required
Current license to practice as a Registered Nurse in the state of applicable state required
Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in
BLS required per policy guidelines
Must speak English and adapt to fit the patient audience while conveying information
Intact sense of sight, hearing, smell, and touch
Good finger dexterity
Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions
Must be able to respond quickly to changes in patient or call center conditions

Job Responsibility

Performs telephone triage with diverse patient population
Assesses needed care and collaborates with patients, and others, to provide clinical solutions
Provides comprehensive nursing assessment in an untraditional nursing environment
Actively participates in team conferences and helps assess patient education needs
Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening
Notifies designated leadership of operational concerns

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Parttime

Registered Nurse I Call Center

Location

United States , Charlotte

Salary:

35.50 - 53.25 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Graduate from an accredited School of Nursing required
Current license to practice as a Registered Nurse in the state of applicable state required
Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in
BLS required per policy guidelines
Must speak English and adapt to fit the patient audience while conveying information
Intact sense of sight, hearing, smell, and touch
Good finger dexterity
Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions
Must be able to respond quickly to changes in patient or call center conditions

Job Responsibility

Performs telephone triage with diverse patient population
Assesses needed care and collaborates with patients, and others, to provide clinical solutions
Provides comprehensive nursing assessment in an untraditional nursing environment
Actively participates in team conferences and helps assess patient education needs
Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening
Notifies designated leadership of operational concerns

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Registered Nurse - Poison Control Call Center Specialist

The Poison Control Specialist manages and triages poison cases/exposures. Assess...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate
Associate Degree Nursing
Pervious critical care experience
Licensed Registered Nurse (LRN) - Multi-State - State Board of Nursing
Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA)
Certified Specialist in Poison Information - American Association of Poison Control Centers (AAPCC) after hire in accordance to the Poison Center Policy
Excellent communication both verbal and written
Computer skills
Windows and Word processing

Job Responsibility

Manages and triages poison cases/exposures
Assesses the severity of the exposure, identifies the toxic substances, and calculates the amount ingested and relates it to the toxic level of the identified substance
Determines the appropriate treatment and recommends specific treatment at home or medical treatment in an emergency department or other health care facility
Uses a courteous and professional customer-focused approach while interacting directly or on the telephone with customers
Directs customers with potential problems to the supervisor or administrator as appropriate
Provides poison and drug information to health professionals and the general public
Completes all appropriate documentation for each exposure case
Completes all required verbal or written follow-up in response to poison center calls
Serve as a preceptor for students and residents
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department

Fulltime

Registered Nurse - Behavioral Health Call Center

As a skilled and compassionate RN, you will play a pivotal role in providing and...

Location

United States , Wauwatosa

Salary:

38.20 - 57.30 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Completion of an accredited or approved program in nursing
Registered Nurse license issued by the state in which the teammate practices
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association

Job Responsibility

Help Facilitate Internal Aurora Transfers telephonically
Help Facilitate Non-Aurora Transfers telephonically, assessing documentation, MD triage, taking and entering orders
Will perform Tele Intake (telephonic or Video) assessments for patients in the ER that have a Behavioral Health Consult
Triage with appropriate on Call MD, along with taking and entering orders
Take Triage calls telephonically for patients looking for inpatient to see if medical clearance is needed prior to the patient arriving to the hospital for an assessment
On occasion preforming assessments for outpatient programs and triaging that assessment with the MD for recommended level of are and scheduling the patient for program
Providing and coordinating comprehensive patient care through the nursing process to deliver safe, therapeutic care
Using evidence-based practice, clinical decision making, compassion, and skills communication while leading efforts to create the safest patient environment and the best patient experience across the continuum

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

RN - Pediatric Call Center Triage

Performs telephone triage with the pediatric population. Position can be remote ...

Location

United States , Charlotte

Salary:

35.50 - 53.25 USD / Hour

IntelyCare

Expiration Date

Until further notice

Requirements

5 years of RN experience and pediatric experience preferred
Graduate from accredited school of nursing
BSN preferred
Current license to practice as a Registered Nurse in the state of applicable state required
Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in
Experience in telephone triage, pediatrics and ED triage is desired
BLS required per policy guidelines

Job Responsibility

Performs telephone triage with diverse patient population
Assesses needed care and collaborates with patients, and others, to provide clinical solutions
Provides comprehensive nursing assessment in an untraditional nursing environment
Actively participates in team conferences and helps assess patient education needs
Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening
Notifies designated leadership of operational concerns

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Phone Triage Registered Nurse

The Phone Triage Registered Nurse provides skilled nursing telephone triage for ...

Location

United States , Denver

Salary:

41.00 - 48.00 USD / Hour

InnovAge

Expiration Date

Until further notice

Requirements

Associate degree in nursing
Current California AND Compact Registered Nurses License
High speed Internet access

Job Responsibility

Triages participant, caregiver and facility phone calls to assess, determine priority of care and routes accordingly
Routes emergent and urgent condition calls appropriately
Accurately completes all required clinical documentation consistently per InnovAge standards in electronic medical record which includes completing and signing or routing participants emr notes and verbal orders to physician
Provides health teaching on medical conditions to participants and their families on an individual basis
Communicates with center staff to ensure appropriate hand off when changing shifts and/or rotations of call
Demonstrates assessment ability by applying standards of practice as it relates to the patient population served
Demonstrates the ability to develop a comprehensive assessment of the patient's needs
Ability to make an appropriate analysis of calls and initiate appropriate intervention/triage when necessary
Demonstrates ability to handle on-call assessments and triage clients appropriately
Recognizes and reports variances and provides resolutions in process improvement and quality improvement for the patient via multi-disciplinary team meetings or direct reporting of information to manager

What we offer

medical/dental/vision insurance
short and long-term disability
life insurance and AD&D
supplemental life insurance
flexible spending accounts
401(k) savings
paid time off
company-paid holidays

Parttime

Phone Triage Registered Nurse

The Phone Triage Registered Nurse provides skilled nursing telephone triage for ...

Location

United States , Denver

Salary:

41.73 - 54.28 USD / Hour

InnovAge

Expiration Date

Until further notice

Requirements

Associate degree in nursing
Current California AND Compact Registered Nurses License
High speed Internet access

Job Responsibility

Provides skilled nursing telephone triage for participants experiencing medical concerns during nights, holiday and weekends
Provides nursing support to the participants, caregivers and staff after hours via phone and communicates with the provider on call
Provides clinical guidance and education to the participant, family and caregivers as needed
Responsible for facility transition planning when on call in cooperation with the clinic team
Collaborates with Clinic Team to deliver exceptional patient care
Triages participant, caregiver and facility phone calls to assess, determine priority of care and routes accordingly
Routes emergent and urgent condition calls appropriately
Accurately completes all required clinical documentation consistently per InnovAge standards in electronic medical record
Provides health teaching on medical conditions to participants and their families on an individual basis
Communicates with center staff to ensure appropriate hand off when changing shifts and/or rotations of call

What we offer

medical/dental/vision insurance
short and long-term disability
life insurance and AD&D
supplemental life insurance
flexible spending accounts
401(k) savings
paid time off
company-paid holidays

Parttime

Registered Nurse, Pain Rehabilitation Centers

The Pain Rehabilitation Centers at Boston Children’s Hospital are intensive inte...

Location

United States , Brookline

Salary:

81078.00 - 174585.00 USD / Year

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

A Bachelor of Science in Nursing
A minimum of 1 year of inpatient acute RN experience required
2+ years of acute pediatric RN experience preferred
Current Massachusetts license as a Registered Nurse (RN)

Job Responsibility

Support admission, discharge, and follow-up clinic workflows, including obtaining or reviewing vital signs, completing medication reconciliation, administering oral medications, and coordinating laboratory testing, imaging, and specialty consultations as indicated
Serve as the primary point of contact for triaging calls, messages, and clinical concerns for prospective, current and former patients
Coordinate referral, waitlist, and intake workflows for both programs by leading weekly interdisciplinary waitlist meetings and collaborating closely with the team to maintain program census
Participate in daily interdisciplinary rounds and collaborate closely with the interdisciplinary team to ensure coordinated, patient-centered care aligned with the biopsychosocial model of pain treatment
Provide supervision for clinical assistants
Facilitate patient education groups
Provide additional program support by covering study/lunch sessions and structured therapeutic activities as needed

What we offer

flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes

Fulltime

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Registered Nurse Call Center Triage

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