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As a Massage Therapist at Four Seasons, you will deliver personalized, high-quality massage treatments to guests, ensuring a luxurious and rejuvenating experience that embodies the brand’s standards of excellence. This role requires a deep understanding of various massage techniques, a guest-focused approach, and a commitment to maintaining a professional, serene environment. You will also contribute to the overall spa experience by promoting wellness offerings and supporting the team in creating a memorable experience for all guests.
Job Responsibility:
Conduct thorough consultations to understand guest needs, health concerns, and preferences
Provide a variety of massage services, such as Swedish, deep tissue, and specialty treatments, tailored to guest preferences
Educate guests about the benefits of treatments and recommend personalized spa programs
Maintain a clean, organized, and welcoming treatment room, adhering to Four Seasons’ standards
Ensure proper sanitization of equipment and restocking of products
Uphold a tranquil and professional atmosphere in the spa
Handle all guest interactions with warmth, professionalism, and discretion
Promote other spa services and wellness programs, encouraging guests to explore the full range of offerings
Anticipate guest needs and exceed expectations through thoughtful and attentive service
Work harmoniously with colleagues and supervisors to ensure seamless spa operations
Participate in regular team meetings and training sessions to stay informed about spa updates, trends, and protocols
Comply with all health, safety, and operational standards to maintain a secure environment for guests and staff
Requirements:
Valid CMTO certification
A minimum of 2 years of experience in a luxury spa or resort setting
Proficiency in English, with excellent communication skills
Strong knowledge of anatomy, physiology, and various massage techniques
Exceptional organizational skills, attention to detail, and a high level of professionalism
A passion for wellness and a genuine commitment to guest satisfaction
Physical stamina to perform multiple treatments and ability to handle equipment safely
What we offer:
Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
Complimentary meal per shift in our employee dining room, OASIS
Complimentary dry cleaning of uniforms
Excellent Training and Development opportunities and access to complementary e-training
Monthly Employee Recognition celebrations and Bi-Annual Employee Parties