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We’re looking for a Registered Manager who knows what Outstanding care looks like. We’re a multi-award-winning, family-run domiciliary care company, seeking a passionate and professional Registered Manager to lead our Ripley team, shaping its future services and mentoring future managers. As the Registered Manager, you will be responsible for supporting 60 clients and 30 carers. Reporting to the Head of Quality and Governance, will provide strategic, operational and day‑to‑day leadership for the service, ensuring CQC compliance and high-quality, person-centred care, and be passionate about enabling people to live independently with dignity and choice. You will apply to the Care Quality Commission (CQC) for Registered Manager status and accept full legal accountability for the branch’s compliance, leading on regulatory compliance and quality improvement, preparing for and managing CQC inspections, responding to regulatory feedback and maintaining accurate governance records. Share 1-in-4 on-call duties with the management team, covering weekday evenings (4:30pm-10pm) and weekends. Paid in addition to salary.
Job Responsibility:
Care Team Leadership: Inspire and develop a high-performing team of 33, fostering a culture of support and continuous growth
Client Experience and Case Management: Ensure exceptional, person-centered care from assessment to ongoing review, managing client cases and resolving concerns
On-Call and Operational Support: Share 1-in-4 paid on-call duties with the management team, supporting weekday evenings and weekends, with occasional operational support in emergencies
Quality, Safety and Compliance: Uphold robust governance and continuous improvements to maintain excellent CQC compliance
Business and Financial Management: Efficiently manage branch operations and contribute to growth initiatives
Lead with compassion: create an open, inclusive culture where staff and clients feel listened to, valued and supported
Model professionalism: Set and maintain healthy boundaries, learn from experience, and base decisions on solid evidence and best practice
Promote equality, diversity, and human rights: Challenge discrimination wherever it appears, and tailor your support to respect each person’s culture, identity, and preferences
Communicate effectively: Listen openly, handle conflict with care, give feedback that helps others grow, and build genuine, collaborative partnerships
Drive innovation: Welcome new ideas, take positive risks, and create a culture where continuous learning is encouraged and celebrated
Requirements:
Minimum 5 years’ experience in adult health or social care, with at least 2 years in a leadership role
Level 5 Diploma in Leadership & Management for Adult Care (or equivalent)
Full UK driving licence and access to a vehicle
In‑depth understanding of CQC regulations, safeguarding, Mental Capacity Act and health and safety requirements
Strong decision‑making, critical thinking and data‑driven quality improvement skills
Competence in managing care planning systems, Microsoft Office and management information systems, including calendar management
Nice to have:
Lives within 30-40 minutes of the Ripley branch
Coaching, mentoring and training delivery skills (Train‑the‑Trainer desirable)
Proven ability to manage resources & budgets
Rota management and a clear understanding of HR processes
What we offer:
Annual pay reviews to keep salaries in line with inflation
On-site parking
Pension contributions
Commitment to training and personal growth
A supportive, family-run environment dedicated to the wellbeing of both clients and staff
The chance to be part of a growing team focused on delivering outstanding homecare