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Spectra Care LTD, part of the Optimo Care Group, is an ambitious and forward thinking provider of high quality, person centred care. We are seeking an experienced and motivated Registered Manager to lead our Hastings Service (Sussex). As Registered Manager, you will have full operational responsibility for the day to day management of the service, leading a large and diverse workforce and ensuring the delivery of safe, effective, and compassionate care that enables people to live as independently as possible. You will work in partnership with senior leadership, colleagues, and key stakeholders to ensure regulatory compliance, operational excellence, and sustainable service growth.
Job Responsibility:
Ensure the delivery of high quality, person centred care that promotes independence, dignity, and choice
Maintain staffing levels at 110% capacity, identifying recruitment needs and working closely with the Recruitment Team
Oversee effective matching of care staff to service user needs
Ensure changes in service users’ needs are identified and responded to promptly
Respond to all new referrals within contractual and organisational timescales
Maintain strong communication and relationships with commissioners, service users, relatives, and professionals
Ensure the office is appropriately resourced during office hours and an effective out-of-hours on-call service is in place, including spot checks
Investigate and respond to complaints and concerns in line with organisational policy
Register with the Care Quality Commission as Registered Manager and maintain responsibility for regulatory compliance
Ensure compliance with the Health & Social Care Act 2008 (Regulated Activities) Regulations 2014 and CQC guidance
Maintain compliance KPIs including supervision, appraisals, training, audits, care planning, and safeguarding
Ensure safeguarding concerns are reported appropriately and investigations completed as required
Meet duty of candour requirements and submit all CQC notifications within required timescales
Lead on health and safety, including monthly audits and risk reduction actions
Ensure care hours are delivered in line with budget and commissioned targets
Assess and accept referrals where appropriate capacity exists
Complete weekly and monthly operational performance data and develop action plans where required
Identify opportunities to grow and develop services
Participate in service improvement projects and promotional activities, including marketing and media engagement
Uphold the organisation’s vision, values, and behaviour framework
Lead, motivate, and develop staff across all levels
Oversee recruitment, onboarding, supervision, appraisals, training, and absence management
Ensure staff are trained and supported to meet their role responsibilities
Promote effective communication across a large, dispersed workforce
Provide advice, guidance, and support to staff as required
Requirements:
Minimum of 2 years’ experience within a health and social care setting
At least 2 years’ experience in an operational management role
Experience of supported living and domiciliary care services
Proven experience managing and developing effective teams
Strong understanding of current legal and regulatory frameworks
Excellent communication and leadership skills
Strong organisational and prioritisation skills
Ability to manage performance, motivate others, and meet deadlines
Ability to respond effectively to emergencies and work under pressure
IT literate with strong reporting and documentation skills
Commitment to equality, diversity, and inclusive working practices
Positive, flexible approach to change
Level 5 Diploma in Leadership for Health and Social Care (or equivalent), or willingness to work towards
Willingness to register with the CQC as Registered Manager
Flexible approach to working hours, including participation in an on-call rota
Full UK driving licence and access to own vehicle
Enhanced DBS clearance
What we offer:
Flexible Working: Full-time, permanent contracts with flexibility to support work-life balance
Comprehensive Training: Access to the Optimo Learning Academy with ongoing training and development
Career Progression: Opportunities for career advancement within a growing organisation
Supportive Team Environment: A friendly and supportive team committed to delivering the highest standards of care
Employee Assistance Programme: Health Assured EAP providing professional support whenever life throws challenges your way
Reward Gateway: Recognition, rewards, and access to a wide range of non-salary benefits