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Registered Client Service Associate

Raymond James

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Location:
United States , Coral Gables

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Supports Financial advisors and their prospective and existing clients and other branch staff team members. Demonstrates effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.

Job Responsibility:

  • Serves as first point of contact to service a high volume of daily interactions, including basic inquiries, providing quotes and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings
  • Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office
  • Onboards new clients, opens new client accounts and researches client and security information using internal databases and other technologies
  • Ensures key client information and documentation is current with firm and industry requirements, rules and regulations
  • Processes and monitors the transfer of assets to ensure all assets and cost basis were successfully received
  • Monitors available cash awaiting investment, including running weekly cash and cash equivalent reports and contacting clients with investment opportunities to maximize returns
  • Reviews, assesses and responds to all corporate action items and client account alerts
  • Prepares financial reports, spreadsheets and other materials for client meetings
  • Inputs orders and rebalances portfolios on behalf of the Financial Advisors
  • Creates and maintains records and files utilizing Client Relationship Management (CRM) software
  • Assists Financial Advisors with marketing efforts including seminars and other client-facing events
  • Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures
  • Performs other duties and responsibilities as assigned

Requirements:

  • High School Diploma or equivalent and one (1) or more years securities industry or related work experience preferred, or an equivalent combination of experience, education, and/or training as approved by Human Resources
  • SIE required provided that an exemption or grandfathering cannot be applied
  • Series 7 required
  • Series 63, 65 and/or 66 as required by state
  • Bilingual Spanish required
  • Knowledge of Company’s working structure, policies, mission, and strategies
  • Knowledge of Managed account platforms
  • Knowledge of General office practices, procedures, and methods
  • Knowledge of Investment concepts, practices and procedures used in the securities industry
  • Knowledge of Financial markets, products and industry regulations
  • Knowledge of Trading terminology
  • Knowledge of Client Relationship Management (CRM) software, or similar contact management software
  • Knowledge of Goal planning software
  • Knowledge of Excel, including developing spreadsheets as needed and for ongoing reporting
  • Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail)
  • Ability to Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases
  • Ability to Analyze and research account information
  • Ability to Organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment
  • Ability to Identify time sensitive items and assess competing priorities
  • Ability to Take initiative and proactively follow up on submitted items to ensure completion
  • resolve errors, questions or concerns
  • Ability to Handle stressful situations and provide a high level of customer service in a calm and professional manner
  • Ability to Analyze problems and establish solutions in a fast paced environment
  • Ability to Use mathematics sufficient to process account and transaction information
  • Ability to Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually
  • Ability to Work both independently and as part of a cohesive team
  • Ability to Provide a high level of customer service

Additional Information:

Job Posted:
March 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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