Registered Care Manager

• Oversee the day-to-day management and coordination of the branch to ensure efficient and profitable operations while maintaining the highest standard of domiciliary care
• Hold the CQC registration for the branch and ensure compliance with CQC guidelines
• Maintain accurate records, produce reports, and investigate complaints from service users and employees
• Manage the recruitment process, including actively recruiting new care staff, guiding them through onboarding, and creating weekly staffing rotas
• Identify and pursue new business opportunities to support the commercial growth of the branch
• Stay updated on operational issues and methods. Ensure compliance with health and safety, emergency regulations, and operational policies
• Regularly review branch operations to ensure all customer needs are met and policies and procedures are communicated and implemented effectively
• Manage a robust quality service that promotes high standards and positive outcomes for service users
• Provide emergency hands-on care, undertake on-call duties, attend social events if required, and offer emergency telephone assistance to care staff
• Effectively liaise with other departments, employees, key stakeholders such as commissioners and customers, and the public
• Perform other duties as requested to support the branch’s success

• Previous experience in a managerial or supervisory capacity in the domiciliary care sector is essential
• NVQ/QCF Level 3 in Health and Social Care is required
• Level 5 in Health and Social Care is desirable or working towards
• Proven ability to effectively lead, delegate, and mentor staff
• Strong organisational abilities with experience in producing staffing rotas and managing multiple responsibilities
• Ability to work flexibly, including extended hours where necessary, and provide hands-on care during staff shortages
• Reliable and punctual with a commitment to upholding the highest standards of care
• A valid driving license and access to a vehicle are required
• Hold or willing to obtain work related car insurance
• Willingness to undergo enhanced DBS clearance

Level 5 in Health and Social Care (or working towards)

• Refer a Friend Scheme earning £125 for both you and your referral
• Quarterly and Annual Carer Awards
• Blue Light Card cost reimbursement
• Employee Assistance Programme
• Mileage allowance
• Dedicated People and Wellbeing Team
• Growth and career advancement opportunities
• Supportive collaborative environment
• Weekly or Fortnightly Pay and stakeholder pension plan
• Toll/Bridge/Tunnel costs covered