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Position: Registered Care Manager - Sefton Office Shifts Available: Monday to Friday, 37.50 hours per week, with availability to be on call or work weekends where necessary About ICare Group: At ICare Group, we are more than just a care provider—we are a community-focused organisation dedicated to enhancing the quality of life for those we serve. Our Home Care (Domiciliary Care) services offer essential support to individuals in the comfort of their own homes. As a Registered Care Manager, you will lead our team in delivering exceptional care while overseeing the operational efficiency and growth of our services. If you are passionate about leading a team and making a meaningful impact in home care, we would love to hear from you!
Job Responsibility:
Branch Management: Oversee the day-to-day management and coordination of the branch to ensure efficient and profitable operations while maintaining the highest standard of domiciliary care
CQC Registration: Hold the CQC registration for the branch and ensure compliance with CQC guidelines
Record Keeping and Reporting: Maintain accurate records, produce reports, and investigate complaints from service users and employees
Recruitment and Staffing: Manage the recruitment process, including actively recruiting new care staff, guiding them through onboarding, and creating weekly staffing rotas
Business Development: Identify and pursue new business opportunities to support the commercial growth of the branch
Operational Compliance: Stay updated on operational issues and methods. Ensure compliance with health and safety, emergency regulations, and operational policies
Operational Review: Regularly review branch operations to ensure all customer needs are met and policies and procedures are communicated and implemented effectively
Quality Service Management: Manage a robust quality service that promotes high standards and positive outcomes for service users
Emergency Duties: Provide emergency hands-on care, undertake on-call duties, attend social events if required, and offer emergency telephone assistance to care staff
Liaison and Coordination: Effectively liaise with other departments, employees, key stakeholders such as commissioners and customers, and the public
Additional Duties: Perform other duties as requested to support the branch’s success
Requirements:
Experience in Care Management: Previous experience in a managerial or supervisory capacity in the domiciliary care sector is essential
Qualifications: NVQ/QCF Level 3 in Health and Social Care is required, Level 5 in Health and Social Care is desirable or working towards
Leadership Skills: Proven ability to effectively lead, delegate, and mentor staff
Organisational Skills: Strong organisational abilities with experience in producing staffing rotas and managing multiple responsibilities
Flexibility: Ability to work flexibly, including extended hours where necessary, and provide hands-on care during staff shortages
Reliability: Reliable and punctual with a commitment to upholding the highest standards of care
Driving License: A valid driving license and access to a vehicle are required
Work Related Car Insurance: Hold or willing to obtain work related car insurance
Background Checks: Willingness to undergo enhanced DBS clearance
What we offer:
Refer a Friend Scheme: Earn £125 for both you and your referral through our 'Refer a Friend' Scheme (terms and conditions apply)
Quarterly and Annual Carer Awards: Be recognised and rewarded for your commitment with our Carer Awards
Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands. We will reimburse the cost of your Blue Light Card
Employee Assistance Programme: Access free, practical, and impartial support for you and your family
Mileage Allowance: We offer a mileage allowance to cover the costs of travel during your visits
Dedicated People and Wellbeing Team: Access to a supportive team focused on your wellbeing
Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement
Supportive Environment: ICare Group fosters a collaborative environment where your skills and dedication are recognised, appreciated, and rewarded
Champion Sustainability in Healthcare: We’re leading the way in environmentally responsible healthcare and are committed to reducing our environmental footprint. Through our Carbon Reduction Plan, we've cut emissions by 88.8% since 2019 and are on track to achieve Net Zero emissions by 2030
Weekly or Fortnightly Pay and Pension: Enjoy the stability of weekly or fortnightly pay and contribute to our stakeholder pension plan
Toll/Bridge/Tunnel Costs Covered: We cover costs incurred if you need to take a toll road, bridge, or tunnel route to and from your ICare place of work (terms and conditions apply)