Registered Branch Manager Job at Noble Live-In Care (Bishop's Stortford)

Registered Branch Manager

Noble Live-In Care

Location:
United Kingdom , Bishop's Stortford

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

43470.00 - 47815.00 GBP / Year

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Job Description:

The Registered Branch Manager holds a pivotal leadership position, responsible for the effective day-to-day management and operational performance of a high-volume domiciliary care service delivering over 5,000 care hours per week across Hertfordshire. Based in the heart of Bishop's Stortford, the manager ensures the consistent delivery of safe, high-quality, person-centred care to individuals living in their own homes. This role involves leading and inspiring a dedicated team of care coordinators, supervisors, and care workers, while overseeing all aspects of branch operations — including compliance, quality assurance, staff performance, client satisfaction, and contractual obligations. The Branch Manager ensures the service meets and exceeds CQC standards, operates within regulatory and legislative frameworks, and achieves both operational efficiency and business growth.

Job Responsibility:

Recruit, develop, and manage a team of domiciliary care workers. Provide ongoing training, supervision, and support to ensure staff deliver compassionate and person-centred care in line with individual service user needs
Ensure appropriate staffing levels to meet client care plans and service demands. Maintain oversight of care delivery standards to ensure services are safe, responsive, and of high quality
Ensure all activities within the branch comply with relevant care regulations (such as CQC standards), internal policies, and the expectations of local authority or private contract holders. Keep up-to-date and accurate records to support audits and inspections
Manage the scheduling and rostering of care workers to match client care plans and preferences. Ensure shifts are efficiently covered and care continuity is maintained. Accurately record working hours and ensure correct pay and mileage for staff
Maintain regular communication with service users and their families to monitor satisfaction, adapt care plans as required, and respond to concerns promptly and professionally
Regularly review and audit care provision, staff performance, and client feedback. Implement improvement plans where needed to maintain and enhance service standards
Take ownership of the branch’s overall performance, including growth targets, staff retention, and budgetary control where applicable. Promote the service locally to increase referrals and maintain a strong reputation
Act as an ambassador for the organisation, upholding a high standard of professionalism at all times, and promoting the values of dignity, respect, and compassionate care in every aspect of service delivery
Ensure clear, timely, and effective communication across all levels of the service — including staff, service users, families, healthcare professionals, and commissioning bodies — to support safe and coordinated care
Champion anti-discriminatory, inclusive, and person-centred practice, ensuring equality, diversity, and individual rights are embedded in daily operations, in line with the Health and Social Care Act and CQC’s Key Lines of Enquiry (KLOEs)
Uphold confidentiality and data protection standards, protecting the privacy of service users, staff, and the organisation in compliance with GDPR and safeguarding policies
Promote and maintain a safe environment, ensuring all staff follow health and safety legislation, complete risk assessments, and adhere to infection prevention and control measures
Engage in and support continuous professional development, including mandatory training, reflective supervision, and performance appraisals, fostering a culture of learning and accountability to improve quality of care
Support CQC compliance and inspection readiness, contributing to audits, service reviews, and quality improvement initiatives in line with the five CQC domains: Safe, Effective, Caring, Responsive, and Well-led

Requirements:

Strong understanding of the principles of high-quality care and person-centred practice
In-depth knowledge of the statutory and regulatory frameworks, including the Health and Social Care Act, CQC regulations, safeguarding requirements, and local authority procedures
Understanding of the specific needs of service user groups relevant to the local office (e.g. older adults, people with dementia, learning disabilities)
Good awareness of health and safety legislation, risk assessment procedures, and effective risk management in a home care setting
Understanding of the home care market, including current trends and challenges, both locally and nationally
Knowledge of the principles of business management and service development, including marketing, recruitment, quality assurance, and strategic growth
Commitment to equality, diversity, and inclusion, with an understanding of how to implement these in practical care scenarios
Strong interpersonal skills, including the confidence and ability to address groups such as staff teams, families, and external stakeholders
Excellent verbal communication skills, with clear and professional spoken English
Excellent written communication skills, suitable for writing reports, care plans, correspondence, and formal documentation
Relevant accounting and budget management skills, including planning, monitoring, and reporting on financial performance
Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, record-keeping, and communication
Competent in email communication and internet-based research, including sourcing sector information, regulatory updates, and training resources
Ability to conduct practical assessments of staff and service delivery to ensure compliance and high standards of care
GCSEs (or equivalent) in Maths and English at grades A–C
NVQ/QCF Level 5 Diploma in Health and Social Care or Registered Managers Award (RMA) (or equivalent qualification)
Full UK driving licence or the ability to travel independently
This position is subject to an Enhanced DBS/Access NI Disclosure, as applicable

What we offer:

Access to a wide range of wellbeing resources and financial advice
Up to 14% discount at over 40 major retailers, including Tesco, John Lewis, and many more
A strong culture of support, recognition, and opportunity within a leading care provider
Enhanced occupational maternity and adoption pay
Enhanced occupational paternity pay entitlement
Death in Service Payment
Pension scheme
Benefits and Well-being Platform
Cycle to work scheme
Refer a friend scheme – earn £300 per referral
Local work and paid mileage
Access to our in-house app

Additional Information:

Job Posted:
January 11, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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