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Register Services Admin

United Kingdom, Newport 14.42 GBP / Hour · Job Posted July 03, 2026
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Job Description

This is an administration role within the Recordals Team to process updates to the Design and Trademark registers in response to requests received from internal and external customers.

Job Responsibility

  • To examine all newly filed Trademark recordal forms and their accompanying legal documentation to ensure they meet the legal requirements for filing (using the Trade Marks Act and Rules)
  • To examine all newly filed Design Recordal forms and their accompanying legal documentation to ensure they comply with our legal requirements for filing (using the Registered Designs Act and Rules)
  • To accurately update the relevant registers with the information provided on the form or ensure deficiencies/anomalies are brought to the customer's attention via letter/email/telephone addressing all points and suggesting ways forward where appropriate
  • To explain verbally and/or in writing how a decision has been reached in a professional and customer friendly manner
  • To investigate and respond to gaps, errors and irregularities in information
  • To answer telephone calls promptly and provide constructive advice to ensure a high standard of customer care
  • To take notes of the content of calls and annotate cases when necessary
  • On a rota basis to respond to emails sent to the group Recordals Email Account within 24 hours
  • Once trained on the role, to participate in answering calls and emails for our Customer Support Centre and helping other teams as and when required

Requirements

  • 1+ Years administrative experience
  • Good organisational skills
  • IT literate
  • Attention to detail

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