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Register admin

United Kingdom, City of Newport 13.90 GBP / Hour · Job Posted January 09, 2026

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Job Description

This is an administration role within the Recordals Team to process updates to the Design and Trademark registers in response to requests received from internal and external customers.

Job Responsibility

  • Examine newly filed Trade mark recordal forms and accompanying legal documentation to ensure they meet legal requirements for filing
  • Examine newly filed Design recordal forms and accompanying legal documentation to ensure they comply with legal requirements for filing
  • Accurately update the relevant registers with the information provided on the form or ensure deficiencies/anomalies are brought to the customer's attention
  • Explain verbally and/or in writing how a decision has been reached in a professional and customer friendly manner
  • Investigate and respond to gaps, errors and irregularities in information
  • Answer telephone calls promptly and provide constructive advice to ensure a high standard of customer care
  • Take notes of the content of calls and annotate cases when necessary
  • On a rota basis respond to emails sent to the group Recordals Email Account within 24 hours
  • Once trained, participate in answering calls and emails for our Customer Support Centre and helping other teams as and when required

Requirements

  • 1+ Years administrative experience
  • Good organisational skills
  • IT literate
  • Attention to detail

What we offer

  • on site parking
  • gym
  • cafes
  • flexible
  • hybrid working arrangements

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