Regional Vice President of Sales – Central Job at Crescendo (Chicago)

Regional Vice President of Sales – Central

Crescendo

Location:
United States , Chicago ▼
Dallas
Austin
Denver
Central U.S. Hub

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Lead Crescendo’s new-logo sales motion across the Central region, selling not just AI Assistants — but a complete CX operating system: AI Chat, Voice, and Email Assistants; Voice of the Customer with predictive CSAT; Omnichannel Automated Quality Management; AI-Categorized Intent and Data Assistant for deep CX insight. You’ll help CX and Support leaders move from random audits and stale dashboards to a real-time, closed-loop system that captures customer truth, identifies root causes, and drives measurable change.

Job Responsibility:

CX Intelligence Revenue Leadership: Lead a team of AEs selling Crescendo’s AI Assistants, VoC, AQM, and Data Assistant across the Eastern U.S.
Own regional new-logo ARR tied to customer experience modernization initiatives
Drive executive conversations around: Predictive CSAT
Intent-based root cause analysis
Omnichannel quality coverage
Coaching at scale with automated QA
Personally support strategic deals where CX teams are replacing fragmented QA tools, CCaaS reporting, and manual VoC programs
Deal Strategy & Execution: Join late-stage opportunities where customers are struggling with low CSAT, QA blind spots, ticket spikes, or inconsistent agent quality
Coach reps to build ROI cases grounded in outcomes: 95%+ CSAT
50–65% instant resolutions
10k+ monthly cost savings
90%+ pre-sales containment
Position Crescendo as the platform that captures why customers reach out — not just how often
Team Leadership: Recruit and develop CX-fluent sellers who understand contact center operations, QA workflows, and customer sentiment analytics
Run deal reviews focused on customer pain, intent signals, and business impact — not feature demos
Build a culture of curiosity, precision, and proof
Cross-Functional Partnership: Partner with Solutions, Product, and Delivery to refine VoC, AQM, and Data Assistant use cases
Bring real field insight back to roadmap prioritization around omnichannel QA, intent modeling, and CX intelligence

Requirements:

10+ years of B2B SaaS sales with deep experience selling CX intelligence, CCaaS, QA, VoC, or support automation platforms
5+ years leading high-performing enterprise AE teams
Strong understanding of: Contact center QA operations
CSAT and sentiment analysis
Root-cause analytics and coaching workflows
Proven ability to sell multi-product platforms into CX, Support Ops, Digital, and IT leadership
Comfort navigating transformation deals involving QA modernization, AI adoption, and cost-to-serve pressure
East Coast based with regional travel flexibility

Additional Information:

Job Posted:
January 13, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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