This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Our client’s literacy solution is used by thousands of school districts in the U.S. and millions of students worldwide! They seek a Regional Vice President of Account Management to serve as the strategic leader for a dedicated portfolio of K-12 school districts. The RVP is accountable for driving measurable renewal outcomes, ensuring long-term partnership health, and achieving best-in-class gross and net revenue retention.
Job Responsibility:
Renewal Ownership: Own and execute renewal strategy across the full district portfolio, with primary accountability for Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets
Risk Management: Identify early warning signs of at-risk accounts throughout the customer lifecycle and intervene strategically to protect retention
Executive Relationship Management: Build and sustain trusted-advisor relationships with Superintendents, CAOs, and School Board members to ensure deep institutional buy-in and contract continuity
Value Demonstration: Consistently demonstrate ROI to district stakeholders through Executive Business Reviews (EBRs) and strategic check-ins
Expansion: Identify and qualify upsell and expansion opportunities within the existing customer base in partnership with the regional team
Team Leadership: Lead a team of account managers, setting clear renewal goals, facilitating collaborative planning, and removing obstacles to retention
Voice of the Customer: Synthesize district feedback on product, services, and strategy to inform internal teams and improve retention outcomes
Requirements:
5+ years in account management or customer success
Proven track record managing and growing a multi-million-dollar renewal book in a SaaS environment
Deep understanding of K-12 funding cycles and decision-making processes
Exceptional executive presence
comfortable presenting to C-suite audiences
Experience leading and developing account management teams