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Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As the Regional Transition Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Job Responsibility:
Act as the Single Point of contact for engineering, construction, and commissioning teams, to transition new data center to the Operations team
Responsible for the planning and oversight of all activities necessary for the transition of new data center to the Operations team
Partner with internal and external stakeholders throughout a project life cycle from site selection to the project close out
Maintain communication and collaboration during all phases of a new data center build
Coordinate all construction related activities which may infringe on any part of a live data center
Attend the design review meetings to highlight operational concerns
Support engineering team in facilitating inquiries that require input from Operations
Share lessons learned that have been captured for consideration/mitigation
Identify equipment quality issues and hold responsible parties accountable for remediation
Support onboarding of the Operations teams for new greenfield sites
Build functional knowledge of the site through attendance at key phases of the project
Gain in-depth knowledge of the site, and documents risk register
Support site mobilization including procuring spares, tools, and consumables
Perform site acceptance through CSA walks, beneficial use, and turnover walks
Engage with 3rd party maintenance suppliers for contract/agreement set-up
Conduct review of turnover documentations such as O&M’s, as built & record drawings, permits, certificates, and warranty documents
Participate in turnover issue meetings and provide input on impact to Operations if accepted
Requirements:
Bachelor's degree from an accredited institution or equivalent AND 2+ years experience delivering server and network deployment projects in large-scale environments
OR 3+ years' experience supporting IT equipment or related technology
Nice to have:
At least three years’ experience working with collaboration platforms (e.g. SharePoint, MS Teams etc.)
At least two years’ experience with reporting and data analytics systems & platforms (e.g. PowerBI)
Strong working knowledge of physical data center infrastructure and technology
Willingness to work flexible hours, non-business hours, or other scenarios required by business needs
Knowledge of design, construction and commissioning techniques, terminology, and documentation
Practical experience with building management systems and automation, controls & frameworks
Ability to initiate, drive and delivery projects, analyze complex problems and communicate plans and findings to internal customers/stakeholders