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As an M&S Opticians Trainer, you will play a vital role in delivering high-quality training programs to support our colleague development across the business. You will facilitate training sessions both remotely and in-store, assess learner performance, and provide constructive feedback to help employees grow. You will also collaborate with store and area managers to embed learning, enhance performance, and ensure training materials remain relevant. With a proactive and engaging approach, you will inspire teams to develop their skills, ultimately contributing to business success.
Job Responsibility:
Deliver engaging training sessions both remotely and in-store
Assess learners’ abilities, identify areas for improvement, and provide feedback
Conduct follow-up visits to observe and support employees post-training
Support Opticians managers in coaching and developing high-performing teams
Stay up to date with new product launches and company procedures
Ensure compliance with company policies and safeguarding regulations
Travel to different locations for training
Act as a positive ambassador for the company
Requirements:
Strong presenting and interpersonal skills
Ability to work independently and within a team
Confident in delivering training to large groups
Competent computer skills
Experience in optics and/or hearing
Full, clean driving license and willingness to travel
Passion for training, colleague development and excellent customer service