Regional Technology Lead Job at Aramark (Worcester)

Regional Technology Lead - West Region

The Region Technology Lead is the liaison between the field, tech vendors and co...

Location

United States , Phoenix

Salary:

75000.00 - 90000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

Five to seven years of experience with a progression of responsibility, but not limited to, in-depth, hands-on expertise with large and complex hospitality and point of sale solutions
Strong analysis, organization, communications, interpersonal skills, and project management skills are essential
Solid proactive decision-making skills are required
Experience with hospitality customer technologies is required
Excellent analytic skills, knowledge of ITIL practices and ServiceNow software
Ability to travel up to 60%

Job Responsibility

Supports the Regional IT and Field Service Directors in maintaining customer satisfaction by resolving issues with the help of Technical Support teams
Ensure a positive customer experience by collaborating with both the Account and Support teams to ensure professional handling, timely communications, and resolution of support requests
Follows-up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete
Lead technology mobilizations for new account openings and technology decommissioning for departing accounts
Manage projects assigned by the Field Service Director, informed by insights from the Regional IT Director and regional leadership
Participates in technology deployments ensuring projects remain on task and on time meeting the customer demand
Utilizes ITSM (IT Service Management) policies to meet the objectives of the Collegiate Hospitality Field Service Team
Ensure a high level of quality assurance and customer service is maintained
Engages regional Community of Tech to train local technical leads on process improvements, deployment standards and support training

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

Applications Support Technology Lead Analyst-Vice President

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years experience Production Support lead role will be considered advantageous, but not essential
Experience in supporting/managing reconciliation application (including vendor product SMARTSTREAM TLM) is preferable
Good Experience with Monitoring tools such as ITRS Geneos, AppDynamics
Good Experience with Log Aggregation tools such as ELK, Splunk, Grafana(GEM) is preferred
Experience working with Oracle Database
Experience with Middleware solutions such as Tibco EMS, Kafka
Experience with Java or other programming languages and a willingness to learn new technologies
Ability to demonstrate effective written and verbal communication skills and communicate appropriately with all relevant stakeholders
Effectively share information with other support team members and with other technology teams

Job Responsibility

Provide functional oversight to production support team in Chennai
Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads
Manage, maintain and support applications and their operating environments
Develop and maintain technical support documentation
Partner with appropriate development and production support areas and teams to prioritize bug fixes and support tooling requirements
Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner
Implement and drive automations focused on productivity improvements and toil reduction
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis
Requires awareness of audit and compliance related issues

Fulltime

Application Support Technology Lead Analyst

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years experience
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills
Strong functional knowledge of Investment banking and Settlement/Metrics & Client Reporting and Asset Servicing business
Proven experience supporting business critical applications in a global markets or trading environment

Job Responsibility

Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
identify and define necessary system enhancements
analyze existing system logic, identify problems
and recommend and implements solutions
Provides expertise in area and an advanced level of understanding of the principles of apps support
Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards
documents requirements
Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals
Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
Considers the implications of the application of technology to the current environment

Fulltime

Business Data & Technology Lead

Hunter Douglas is the world’s leading manufacturer of window coverings and a maj...

Location

Brazil , Sao Paulo

Salary:

Not provided

Hunter Douglas

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Data, Engineering, Computer Science, Business, or related field (Master’s preferred)
5+ years of experience in data, analytics, technology, consulting, or digital transformation roles
Strong hands-on experience with SQL, data modeling, pipelines, and data quality frameworks
Practical experience with Python, APIs, automation, or modern data workflows
Proven ability to translate business problems into data-driven solutions and technical requirements
Experience leading cross-functional teams including analysts, engineers, and external partners
Strong communication skills with the ability to influence senior stakeholders and drive alignment
Experience with BI tools (Power BI, Tableau, Looker) and cloud platforms (Snowflake, Databricks, Azure, AWS, or GCP)
Familiarity with AI-assisted development tools and modern data stack components (dbt, Airbyte, Git, etc.)
Ability to work in a fast-paced, global, and matrixed environment with a pragmatic, solutions-oriented mindset

Job Responsibility

Define and standardize core data entities, metrics, hierarchies, and models within your business domain
Build and oversee data pipelines, quality frameworks, and data products to ensure reliable analytics and reporting
Translate business needs into clear problem statements, data requirements, and prioritized roadmaps
Lead cross-functional delivery teams (analysts, engineers, contractors, and stakeholders) to execute data and technology initiatives
Drive adoption of solutions by ensuring usability, quality, and alignment with business goals
Leverage AI-assisted development, automation, and modern data tools to accelerate delivery and improve efficiency
Develop dashboards, analytics products, and lightweight applications that solve high-value business problems
Promote reuse of data assets, models, and solutions across regions and functions to enable global scalability
All other duties as assigned

What we offer

Annual base salary range
Bonus target range
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Time off with pay
Paid parental leave
Wellness programs and product discounts

Fulltime

Application Support Technology Lead Analyst

The Apps Support Senior Manager accomplishes results through the management of p...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years experience in an Apps Support role would be an added advantage, but not essential
Experience with people management
Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
Experience with application support would be an added advantage, but not essential
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders
Bachelor’s/University degree or equivalent experience
Master’s degree preferred

Job Responsibility

Manages one or more apps support teams
Provides technical oversight across systems and applications
leverage skills across multiple apps support areas
Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads
Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users
Requires awareness of audit and compliance related issues
Contributes to formulation of strategies for apps support and other functional areas
Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency

Fulltime

Equities Cash EMEA High Touch Technology Lead – SVP

Engineer the future of global finance. At Citi, our Tech team doesn’t just suppo...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Past record of successful delivery of sales or trading order management systems on a global scale
Strong Engineering background and command of modern architectures and frameworks (GUI, middleware, server, document & relational databases)
10+ years of experience in Java development
Strong command of modern Software Development Lifecycle (SDLC) best practices
Solid understanding of Equities products and services (cash, program trading, listed derivatives, swaps, convertible bonds)
Good understanding of EMEA trading regulation
Strong knowledge of FIX protocol
Excellent written and verbal communication skills
Experience with budget and vendor management

Job Responsibility

Delivering on a multi-year technology transformation roadmap in alignment with the budget constraints and in line with the business value proposition
Close partnership with the business to maximize the value of the platform while driving the consolidation of multiple systems
Oversight of legacy and vendor trading platforms in the region
Management of book of work for these platforms through the period of transition to a new system
Rapid adoption of AI toolkits in line with the firm’s strategy of modernization of the development process
Management of a global team of developers and analysts
Oversight of system architecture, design of key modules, SDLC, and adherence to technology standards
Close collaboration with production support and quality assurance teams to ensure successful delivery and operation of the system
Technology budget management and meeting budget targets
Partnering with the global leadership on optimizing and revising a multi-year delivery strategy

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Vice President, Applications Support Technology Lead Analyst

The Apps Support Lead Analyst is a seasoned professional role providing Level 2 ...

Location

Japan , Chiyoda, Tokyo

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5–10 years’ experience in L2 application production support in a securities/investment bank or financial services trading environment
Demonstrated experience providing trade floor support to Front Office users in Equities or capital markets
Excellent business-level English communication (written/verbal)
Japanese language capability desirable
Proven ability to prioritize and multi-task effectively under extreme time pressure in a real-time trading environment
Strong diagnostic skills including analysis of application/server logs, GC logs, thread/heap dumps, and traces
Hands-on experience with monitoring/alerting platforms (e.g., ITRS Geneos, Grafana, or equivalents)
Working knowledge of Change Management and deployment practices, including CI/CD pipelines and rollback procedures
Experience with middleware messaging technologies (IBM MQ, Solace, Kafka, Tibco EMS, or similar)
Familiarity with incident/problem management tooling (e.g., ServiceNow/JIRA) and structured RCA/problem management

Job Responsibility

Provide Level 2 production support for Equities trading applications, acting as the primary technical escalation point for trading-impacting incidents
Respond to critical incidents during market hours, executing rapid diagnosis and restoration activities to minimize business disruption
Maintain hands-on trade floor coverage, delivering direct support to Front Office users in a high-pressure, real-time environment
Serve as a key liaison between business users and Technology (development, infrastructure, vendors), ensuring timely triage, escalation, and resolution
Perform deep technical troubleshooting across applications and environments, including analysis of logs and runtime evidence to identify root cause and remediation paths
Proactively monitor production using enterprise tooling (e.g., ITRS Geneos) to detect anomalies and prevent outages
Execute operational routines including start-of-day checks, continuous monitoring, and regional handover to support global coverage
Support production integrity activities, including same-day risk reconciliations and data consistency validation across trading systems
Manage change, deployment, and release execution using CI/CD and Change Management controls, including rollback readiness and zero-impact implementation practices
Drive service stability through post-incident review, problem management input, and continuous improvement initiatives across stability/efficiency/effectiveness

Fulltime

Investor Services Technology, Regional Head, Asia

The Applications Development Senior Group Manager is a senior management level p...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of relevant experience
8-10+ years of managerial experience
PMP Certification, MBA, Specific to business Licenses and other
Experience with financial products
Working knowledge of the industry and competitors’ products and services
Advanced knowledge of strategic direction of the function within relevant part of the business
Proficient computer skills with a focus on Microsoft Office applications
Demonstrated leadership, management, and development skills
Bachelor’s degree/University degree or equivalent experience
Master’s degree preferred

Job Responsibility

Manage/develop multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) as well as ensure team adheres to best practices and process
Develop vision for team around roles and responsibilities, and structure team to ensure greatest impact, efficient use of resource, and alignment to business structures
Prepare and present regular team/project reviews to senior management and business leaders
Drive the design and development of system architecture, work with end-users of the systems, and enhance the quality of deliverables
Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner
Monitor and manage approach/end results, budgeting, planning, policy formation, and contribute to future strategy of the area(s)
Ensure change is managed with appropriate controls, documentation, and approvals including implementation of new and revised regulatory reporting requirements
Research and resolve issues, provide recommendations, and escalate to senior management as needed
Manage and maintain all disaster recovery plans, oversee appropriate testing, and provide permit-to-operate for new applications
Lead and deliver local staff forums, present global, regional, and location news and updates to engage team in the progress of organization

Fulltime

Select Country

Regional Technology Lead

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?