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Regional Technology Lead - West Region

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Aramark

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Location:
United States , Phoenix

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

75000.00 - 90000.00 USD / Year
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Job Description:

The Region Technology Lead is the liaison between the field, tech vendors and corporate IT, primarily for the West Region.

Job Responsibility:

  • Supports the Regional IT and Field Service Directors in maintaining customer satisfaction by resolving issues with the help of Technical Support teams
  • Ensure a positive customer experience by collaborating with both the Account and Support teams to ensure professional handling, timely communications, and resolution of support requests
  • Follows-up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete
  • Lead technology mobilizations for new account openings and technology decommissioning for departing accounts
  • Manage projects assigned by the Field Service Director, informed by insights from the Regional IT Director and regional leadership
  • Participates in technology deployments ensuring projects remain on task and on time meeting the customer demand
  • Utilizes ITSM (IT Service Management) policies to meet the objectives of the Collegiate Hospitality Field Service Team
  • Ensure a high level of quality assurance and customer service is maintained
  • Engages regional Community of Tech to train local technical leads on process improvements, deployment standards and support training

Requirements:

  • Five to seven years of experience with a progression of responsibility, but not limited to, in-depth, hands-on expertise with large and complex hospitality and point of sale solutions
  • Strong analysis, organization, communications, interpersonal skills, and project management skills are essential
  • Solid proactive decision-making skills are required
  • Experience with hospitality customer technologies is required
  • Excellent analytic skills, knowledge of ITIL practices and ServiceNow software
  • Ability to travel up to 60%
What we offer:
  • medical
  • dental
  • vision
  • work/life resources
  • retirement savings plans like 401(k)
  • paid days off such as parental leave and disability coverage

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
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