Regional Technician

• Facilitate the service and implementation of PARCS hardware and software and provide ongoing direct support
• Troubleshoot technical problems related to software, hardware, OS, network, database, etc. and perform necessary service actions
• Assist T2 Sales and Sales Engineers with technical requirements and hardware implementation plans for PARCS installations
• Develop and oversee test plans to confirm hardware and software performance
• Document test results
• Perform required onsite installation, commissioning, and relevant service tasks
• Develop and maintain support documentation and training for T2 staff and customers
• Works with internal and external parties to plan and execute T2 PARCS installations
• Proactively advises and educates team of risks related to active PARCS projects
• Configures solution for staging and acceptance testing
• Assists in project solution testing and customer approval
• Works closely with Sales Engineers and Project Managers
• Performs installation and implementation tasks
• Works with parking access and revenue control equipment installers
• Inspect on-site activities of 3rd parties
• Provides customers high quality onsite and remote technical support and troubleshooting assistance
• Provides feedback, knowledge, and materials to T2 support staff
• Develops and maintains documentation for installation and support of T2 PARCS software and hardware
• Periodically reviews and contributes to self-service documentation
• Obtains and maintains expertise in T2 PARCS software and supported hardware
• Researches, understands, and evaluates competitive solutions
• Receives and relays direct feedback from customers
• Maintains information technology skills
• Maintains a professional and appropriate appearance and demeanor

• 3-10 years’ experience as a service technician (Technical and/or sales) in the Manufacturing/Electronics/Parking or Transportation industry
• Experience in software/firmware environment preferred
• Extensive knowledge of T2’s software products, services, and processes
• Extensive knowledge of various operating systems, software products
• Strong time management skills
• Knowledge of parking industry
• Ability to work well in a cross functional environment
• Ability to push self to constantly improve
• Ability to maintain a positive attitude and enthusiasm
• Ability to read, analyze, and interpret financial reports, business, professional, and technical documents
• Ability to respond to common inquiries or complaints from customers and staff
• Strong ability to effectively present information and respond to questions from prospects, customers, management, and staff
• Ability to calculate figures and amounts such as discounts and percentages
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables
• Ability to prioritize tasks and tactfully negotiate priority with end users
• Ability to work under deadline pressure and extra hours if needed
• Ability to work independently as well as part of a team

Experience in software/firmware environment