CrawlJobs Logo

Regional Technical Support Engineer

asml.com Logo

ASML

Location Icon

Location:
China , Shanghai

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Customer Support organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customers site and is responsible for the necessary transfer of know how to the customer. Local sited Customer Support branches perform these tasks for the customers within the specific region. Regional Technical Support organization is responsible for providing higher level technical analysis and solution to the escalated issues from Local sited CS branches over the country. As a regional tech support engineer for a DUV specific technical competences, provide support to internal and external customers by solving escalated problems and providing information to ensure the optimum machine performance criteria are well met in the field.

Job Responsibility:

  • Troubleshoot and resolve issues related to equipment and performance problems in various technical competencies
  • Solve complex technical problems by remotely analyzing data, creating deterministic forward looking action plans, managing escalations, and delivering on-site support when requested at customer sites
  • Identify structural solutions to prevent issues from happening again in future, collaboration with the local team FSE or OTS to build up the knowledge and experience database for achieving the goal
  • Share knowledge, expertise and lessons learned within the organization
  • During New Product Introduction (NPI), upskill on new features, and support local sites for the new platforms.

Requirements:

  • Master+ degree in Electronic Engineering, Mechanical Engineering, Control Engineering, Precision Instrument/Machine Engineering, or related discipline
  • Strong communicator in English (both oral and written)
  • Strong analytic capability and a pro-active attitude
  • Flexible in working hours, travel and work environments
  • Independent personality and work under pressure
  • Team worker, good social skills, customer-oriented
  • Able to plan and set priorities
  • Flexible attitude with respect to off hour support, travel and overtime.

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
ASML - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Regional Technical Support Engineer

Lead Technical Support Engineer

Based in Singapore with remote work flexibility, you are an experienced technica...
Location
Location
Singapore
Salary
Salary:
105000.00 - 142000.00 SGD / Year
airship.com Logo
Airship
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Track record of team/peer leadership with strong customer-centric judgment and the diplomatic skills to decline requests that don't align with business objectives or support criteria
  • Experience navigating challenging customer and internal stakeholder requests
  • Ability to read and write code
  • Ability to establish subject matter expertise in new technologies
  • Successful track record in coaching, mentoring, and supporting teammates on complex technical issues
  • Experience as an escalation path for customer and team member issues
  • Ability to quickly build trusting relationships with customers and stakeholders
  • Demonstrated ability to support team members in achieving success, understanding that team members need clear expectations, direction, and guidance to excel in their roles
  • Self-motivated
  • excels at working independently with accuracy and efficiency while contributing to an openly collaborative team environment
Job Responsibility
Job Responsibility
  • Provide day-to-day management and supervision for Technical Support team members in APAC
  • Serve as the primary technical escalation point for APAC customers
  • Represent Support in conversations with regional account teams and customers
  • Make independent judgment calls regarding customer communications, issue escalation, and team guidance
  • Provide world-class support by taking ownership of customer issues from initial contact to resolution, including troubleshooting the issue, determining the root cause, and ensuring that the customer understands the resolution
  • Partner with various Engineering teams to resolve customer issues and assist customers during the implementation of our products and services, which includes reading, analyzing, and writing code
  • Contribute documentation, knowledge base articles, and tutorials to improve the customer experience of Airship products and services
  • Assist in onboarding new Technical Support Engineers
  • Serve as a mentor/role model to team members
  • Participate in the QA process of current and new products/services
What we offer
What we offer
  • Stock options
  • Fulltime
Read More
Arrow Right

Senior Support Engineer

The team is filled with talented, technical individuals that are excited to be b...
Location
Location
Poland
Salary
Salary:
173000.00 - 186840.00 PLN / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deep expertise in technical customer support supporting large enterprise environments and high-touch customers
  • Database expertise advanced SQL and database management skills
  • Proficient in scripting and automation (Python, Bash/Shell)
  • Experience with Identity and Access Management (IAM) / Authentication & Security Protocols strong knowledge of SSO, SAML, LDAP, Active Directory, and SSL
  • Experience with systems Integration & Observability / Automation hands-on experience with Splunk, APIs, and REST integrations
  • Skilled across operating systems Linux, Unix, and Windows operating systems
  • Solid networking fundamentals with JVM/Java support experience
  • Solution oriented proven ability to troubleshoot, learn new technologies, and drive technical excellence
  • Strong collaborator collaborative team player, effective across diverse roles and functions
Job Responsibility
Job Responsibility
  • Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud
  • Jumping on to calls with customers to provide updates on migration
  • Engage support teams across multiple regions and/or cross functions within Atlassian like CSM , EA's, Devs for best outcomes towards the customer's migration project
  • Contribute to the creation and review of knowledge articles
  • Participate in release readiness activities
What we offer
What we offer
  • health and wellbeing resources
  • paid volunteer days
  • This role may also be eligible for benefits, bonuses and equity
Read More
Arrow Right

Field Technical Service Engineer

Provide regional technical service support with flexibility at customer and mach...
Location
Location
Ireland , Sligo; Dublin
Salary
Salary:
Not provided
amcor.com Logo
Amcor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University engineering/science degree or equivalent industry experience
  • Proven experience in a similar role in the flexible packaging or packaging machinery industry
  • Good understanding of flexible packaging converting processes and customer packing/filling equipment
  • Knowledge of packaging validation procedures
  • Willingness to travel up to 70% of the time
  • Fluent in English
  • Strong communication/interpersonal skills
  • Strong focus on customer with team working spirit
  • Solid technical and problem solving skills
  • Ability to work in a fast-paced dynamic environment and handle pressure
Job Responsibility
Job Responsibility
  • Provide regional technical service support at customer and machine manufacturer sites
  • Follow up each visit with a detailed field service report
  • Support customer packaging trials from first attempt through to industrial qualification/ramp up
  • Contribute to Growth by supporting trials for New Business Opportunities
  • Support Quality related issues by collaborating to troubleshoot and resolve packaging material/machine/product interaction issues
  • Contribute to maintaining existing business by providing technical assistance to trials
  • Provide support to Product Development peers by trialing new products
  • Maintain schedule to meet the needs of customers
  • Focus on customer management and satisfaction
  • Master technical knowledge of packaging machinery types, pack formats and applications
  • Fulltime
Read More
Arrow Right

Migration Senior Support engineer

Our Senior Support Engineers play a crucial role in providing advanced support a...
Location
Location
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior engineer
  • Strong verbal and written skills in Japanese and English
  • Experience in providing advanced support and product expertise to enterprise customers
  • Experience with troubleshooting, root cause analysis, and resolving technical issues
  • Experience in handling escalations and performing case reviews
  • Experience with creating and reviewing knowledge-based articles, standard operating procedures, and documentation
  • Ability to ramp up quickly on new technologies in a customer-facing environment
  • Experience working with diverse teams and sharing best practices
  • Experience influencing customer and/or local partner teams to follow best practices
  • Experience engaging support teams across multiple regions and/or functions
Job Responsibility
Job Responsibility
  • Own, troubleshoot, and solve customer technical issues
  • Escalate issues according to Standard Operating Procedures
  • Provide technical support through tickets, phone calls, and screen shares
  • Handle escalations using soft skills and subject matter expertise
  • Perform case reviews to identify trends and improvement areas
  • Use operational experience to identify trends and guide team tactics
  • Understand customer use cases and advocate for their needs
  • Create and review knowledge-based articles, standard operating procedures, and documentation
  • Work with diverse teams, sharing best practices and driving operational improvements
  • Influence customer and/or local partner team to follow best practices and help migrate Atlassian products from On-prem to Cloud
What we offer
What we offer
  • Health and wellbeing resources
  • Paid volunteer days
  • Accommodations or adjustments at any stage of the recruitment process
Read More
Arrow Right

Manager, Customer Solutions Engineering

Customer support is on the very front-lines of assisting our dbt Cloud customers...
Location
Location
Australia
Salary
Salary:
203000.00 - 246000.00 AUD / Year
getdbt.com Logo
dbt Labs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience in technical support or engineering, preferably with enterprise-level customers in a SaaS environment
  • A proven track record of building and leading high-performing technical support or engineering teams
  • Exceptional problem-solving skills, with a capacity to handle complex technical issues and provide effective solutions
  • Excellent communication and interpersonal skills, capable of navigating diverse cultural and regional nuances within a global team
  • Adeptness at project and program management, with a keen ability to organize, prioritize, and manage cross-functional projects
Job Responsibility
Job Responsibility
  • Lead and develop a team of Customer Solutions Engineers across the APJ regions, ensuring high-quality technical support for enterprise customers
  • Strategize and implement support processes to enhance support operations, facilitating smooth and efficient issue resolution
  • Foster a culture of continuous learning and professional growth within your team, ensuring they are equipped to support the evolving landscape of dbt Cloud and the modern data stack
  • Collaborate with cross-functional teams to enhance customer satisfaction, drive product adoption, and ensure a seamless customer experience
  • Monitor and analyze team performance, providing regular feedback and coaching to improve efficiency and effectiveness
  • Advocate for customers within the organization, ensuring their needs and feedback influence product development and innovation
  • Lead by example, offering hands-on support and guidance to both customers and team members, driving towards excellence in every interaction
What we offer
What we offer
  • Unlimited vacation
  • 401k w/3% guaranteed contribution
  • Excellent healthcare
  • Paid Parental Leave
  • Wellness stipend
  • Home office stipend
  • Fulltime
Read More
Arrow Right

Biomedical Engineer (Clinical Specialist)

Location
Location
United States , Rochester
Salary
Salary:
65000.00 - 85000.00 USD / Year
brainlab.com Logo
Brainlab
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required
  • 1-3 years minimum experience in a technical support role preferably for a healthcare company or Provider
  • 1-2 years minimum sales experience with healthcare company preferred
  • Knowledge of surgical procedures, anatomy and medical terminology preferred
  • Proficient in the use of PC software applications including Microsoft Office
  • Self-motivated, detail oriented and a proven history of ability to make independent decisions
Job Responsibility
Job Responsibility
  • Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Brainlab product efficiency and usage
  • Manage and maintain install base, including basic 3rd Party integrations
  • Analyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through detailed analysis and utilization of critical thinking via technical training and documentation
  • Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
  • Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability)
  • Manage the process of driving customer utilization, especially via unique workflows and special applications
  • Act as escalation point for clinical regional issues
  • Direct and assist Radiology staff in performing necessary scans prior to surgery
  • Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of Image Guided Surgery (IGS) products and services
  • Develop and conduct training programs for hospital staff enabling them to implement in-house training
What we offer
What we offer
  • business casual environment
  • competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits
  • Fulltime
Read More
Arrow Right

Biomedical Engineer (Clinical Specialist)

Location
Location
United States , Baltimore
Salary
Salary:
65000.00 - 85000.00 USD / Year
brainlab.com Logo
Brainlab
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required
  • 1-3 years minimum experience in a technical support role preferably for a healthcare company or Provider
  • 1-2 years minimum sales experience with healthcare company preferred
  • Knowledge of surgical procedures, anatomy and medical terminology preferred
  • Proficient in the use of PC software applications including Microsoft Office
  • Self-motivated, detail oriented and a proven history of ability to make independent decisions
Job Responsibility
Job Responsibility
  • Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Brainlab product efficiency and usage
  • Manage and maintain install base, including basic 3rd Party integrations
  • Analyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through detailed analysis and utilization of critical thinking via technical training and documentation
  • Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
  • Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability)
  • Manage the process of driving customer utilization, especially via unique workflows and special applications
  • Act as escalation point for clinical regional issues
  • Direct and assist Radiology staff in performing necessary scans prior to surgery
  • Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of Image Guided Surgery (IGS) products and services
  • Develop and conduct training programs for hospital staff enabling them to implement in-house training
What we offer
What we offer
  • medical
  • dental
  • life
  • LTD
  • STD
  • matching 401k
  • Fulltime
Read More
Arrow Right

Senior Support Engineer

Senior Support Engineer - Korean Speaking. Working at Atlassian. Atlassians can ...
Location
Location
South Korea
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in support, software services, and/or system administration for a large end-user community
  • 2+ years of experience working with enterprise customers in a high touch model
  • Database skills, with the expertise to write and update SQL queries with ease
  • Expertise to write Scripts (Python, bash/shell)
  • Experience with SSO, SAML, LDAP, Active Directory, SSL, etc
  • Experience with Splunk
  • Experience with APIs and REST calls
  • Worked with different operating systems, such as Linux, Unix, and Windows.
  • Knowledge of networks
  • Experience supporting Java, especially the JVM components
Job Responsibility
Job Responsibility
  • Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, root cause analysis, and transparency within and across teams
  • Escalate issues in a timely manner according to Standard Operating Procedures
  • Provide technical support through different channels (tickets, phone calls, and screen shares) with customers, jumping on calls as needed to provide updates
  • Be the point person in handling escalations, using your soft skills and your knowledge as a subject matter expert, to help resolve issues for our customers
  • Perform case reviews to identify trends and improvement areas, allowing you to develop action plans for support engineers
  • Use your operational experience to identify trends, guide team tactics, and contribute to continuous improvement projects
  • Understand customer use cases and advocate for their needs to influence feature requests and bug fixes
  • Create and review knowledge-based articles, standard operating procedures and best practices, and documentation for both end-users and the global support team
  • Ramp up quickly on new technologies and how to use them in a customer-facing environment
  • Work with our diverse teams, sharing best practices, driving operational improvements, and living our Atlassian values
What we offer
What we offer
  • Atlassians can choose where they work – whether in an office, from home, or a combination of the two
  • Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy