Regional Technical Support Engineer Job at ASML (Shanghai)

Lead Technical Support Engineer

Based in Singapore with remote work flexibility, you are an experienced technica...

Location

Singapore

Salary:

105000.00 - 142000.00 SGD / Year

Airship

Expiration Date

Until further notice

Requirements

Track record of team/peer leadership with strong customer-centric judgment and the diplomatic skills to decline requests that don't align with business objectives or support criteria
Experience navigating challenging customer and internal stakeholder requests
Ability to read and write code
Ability to establish subject matter expertise in new technologies
Successful track record in coaching, mentoring, and supporting teammates on complex technical issues
Experience as an escalation path for customer and team member issues
Ability to quickly build trusting relationships with customers and stakeholders
Demonstrated ability to support team members in achieving success, understanding that team members need clear expectations, direction, and guidance to excel in their roles
Self-motivated
excels at working independently with accuracy and efficiency while contributing to an openly collaborative team environment

Job Responsibility

Provide day-to-day management and supervision for Technical Support team members in APAC
Serve as the primary technical escalation point for APAC customers
Represent Support in conversations with regional account teams and customers
Make independent judgment calls regarding customer communications, issue escalation, and team guidance
Provide world-class support by taking ownership of customer issues from initial contact to resolution, including troubleshooting the issue, determining the root cause, and ensuring that the customer understands the resolution
Partner with various Engineering teams to resolve customer issues and assist customers during the implementation of our products and services, which includes reading, analyzing, and writing code
Contribute documentation, knowledge base articles, and tutorials to improve the customer experience of Airship products and services
Assist in onboarding new Technical Support Engineers
Serve as a mentor/role model to team members
Participate in the QA process of current and new products/services

What we offer

Stock options

Fulltime

Senior Support Engineer

The team is filled with talented, technical individuals that are excited to be b...

Location

Poland

Salary:

173000.00 - 186840.00 PLN / Year

Atlassian

Expiration Date

Until further notice

Requirements

Deep expertise in technical customer support supporting large enterprise environments and high-touch customers
Database expertise advanced SQL and database management skills
Proficient in scripting and automation (Python, Bash/Shell)
Experience with Identity and Access Management (IAM) / Authentication & Security Protocols strong knowledge of SSO, SAML, LDAP, Active Directory, and SSL
Experience with systems Integration & Observability / Automation hands-on experience with Splunk, APIs, and REST integrations
Skilled across operating systems Linux, Unix, and Windows operating systems
Solid networking fundamentals with JVM/Java support experience
Solution oriented proven ability to troubleshoot, learn new technologies, and drive technical excellence
Strong collaborator collaborative team player, effective across diverse roles and functions

Job Responsibility

Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud
Jumping on to calls with customers to provide updates on migration
Engage support teams across multiple regions and/or cross functions within Atlassian like CSM , EA's, Devs for best outcomes towards the customer's migration project
Contribute to the creation and review of knowledge articles
Participate in release readiness activities

What we offer

health and wellbeing resources
paid volunteer days
This role may also be eligible for benefits, bonuses and equity

Field Technical Service Engineer

Provide regional technical service support with flexibility at customer and mach...

Location

Ireland , Sligo; Dublin

Salary:

Not provided

Amcor

Expiration Date

Until further notice

Requirements

University engineering/science degree or equivalent industry experience
Proven experience in a similar role in the flexible packaging or packaging machinery industry
Good understanding of flexible packaging converting processes and customer packing/filling equipment
Knowledge of packaging validation procedures
Willingness to travel up to 70% of the time
Fluent in English
Strong communication/interpersonal skills
Strong focus on customer with team working spirit
Solid technical and problem solving skills
Ability to work in a fast-paced dynamic environment and handle pressure

Job Responsibility

Provide regional technical service support at customer and machine manufacturer sites
Follow up each visit with a detailed field service report
Support customer packaging trials from first attempt through to industrial qualification/ramp up
Contribute to Growth by supporting trials for New Business Opportunities
Support Quality related issues by collaborating to troubleshoot and resolve packaging material/machine/product interaction issues
Contribute to maintaining existing business by providing technical assistance to trials
Provide support to Product Development peers by trialing new products
Maintain schedule to meet the needs of customers
Focus on customer management and satisfaction
Master technical knowledge of packaging machinery types, pack formats and applications

Fulltime

Migration Senior Support engineer

Our Senior Support Engineers play a crucial role in providing advanced support a...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Senior engineer
Strong verbal and written skills in Japanese and English
Experience in providing advanced support and product expertise to enterprise customers
Experience with troubleshooting, root cause analysis, and resolving technical issues
Experience in handling escalations and performing case reviews
Experience with creating and reviewing knowledge-based articles, standard operating procedures, and documentation
Ability to ramp up quickly on new technologies in a customer-facing environment
Experience working with diverse teams and sharing best practices
Experience influencing customer and/or local partner teams to follow best practices
Experience engaging support teams across multiple regions and/or functions

Job Responsibility

Own, troubleshoot, and solve customer technical issues
Escalate issues according to Standard Operating Procedures
Provide technical support through tickets, phone calls, and screen shares
Handle escalations using soft skills and subject matter expertise
Perform case reviews to identify trends and improvement areas
Use operational experience to identify trends and guide team tactics
Understand customer use cases and advocate for their needs
Create and review knowledge-based articles, standard operating procedures, and documentation
Work with diverse teams, sharing best practices and driving operational improvements
Influence customer and/or local partner team to follow best practices and help migrate Atlassian products from On-prem to Cloud

What we offer

Health and wellbeing resources
Paid volunteer days
Accommodations or adjustments at any stage of the recruitment process

Manager, Customer Solutions Engineering

Customer support is on the very front-lines of assisting our dbt Cloud customers...

Location

Australia

Salary:

203000.00 - 246000.00 AUD / Year

dbt Labs

Expiration Date

Until further notice

Requirements

Extensive experience in technical support or engineering, preferably with enterprise-level customers in a SaaS environment
A proven track record of building and leading high-performing technical support or engineering teams
Exceptional problem-solving skills, with a capacity to handle complex technical issues and provide effective solutions
Excellent communication and interpersonal skills, capable of navigating diverse cultural and regional nuances within a global team
Adeptness at project and program management, with a keen ability to organize, prioritize, and manage cross-functional projects

Job Responsibility

Lead and develop a team of Customer Solutions Engineers across the APJ regions, ensuring high-quality technical support for enterprise customers
Strategize and implement support processes to enhance support operations, facilitating smooth and efficient issue resolution
Foster a culture of continuous learning and professional growth within your team, ensuring they are equipped to support the evolving landscape of dbt Cloud and the modern data stack
Collaborate with cross-functional teams to enhance customer satisfaction, drive product adoption, and ensure a seamless customer experience
Monitor and analyze team performance, providing regular feedback and coaching to improve efficiency and effectiveness
Advocate for customers within the organization, ensuring their needs and feedback influence product development and innovation
Lead by example, offering hands-on support and guidance to both customers and team members, driving towards excellence in every interaction

What we offer

Unlimited vacation
401k w/3% guaranteed contribution
Excellent healthcare
Paid Parental Leave
Wellness stipend
Home office stipend

Fulltime

Senior Support Engineer

Senior Support Engineer - Korean Speaking. Working at Atlassian. Atlassians can ...

Location

South Korea

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience in support, software services, and/or system administration for a large end-user community
2+ years of experience working with enterprise customers in a high touch model
Database skills, with the expertise to write and update SQL queries with ease
Expertise to write Scripts (Python, bash/shell)
Experience with SSO, SAML, LDAP, Active Directory, SSL, etc
Experience with Splunk
Experience with APIs and REST calls
Worked with different operating systems, such as Linux, Unix, and Windows.
Knowledge of networks
Experience supporting Java, especially the JVM components

Job Responsibility

Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, root cause analysis, and transparency within and across teams
Escalate issues in a timely manner according to Standard Operating Procedures
Provide technical support through different channels (tickets, phone calls, and screen shares) with customers, jumping on calls as needed to provide updates
Be the point person in handling escalations, using your soft skills and your knowledge as a subject matter expert, to help resolve issues for our customers
Perform case reviews to identify trends and improvement areas, allowing you to develop action plans for support engineers
Use your operational experience to identify trends, guide team tactics, and contribute to continuous improvement projects
Understand customer use cases and advocate for their needs to influence feature requests and bug fixes
Create and review knowledge-based articles, standard operating procedures and best practices, and documentation for both end-users and the global support team
Ramp up quickly on new technologies and how to use them in a customer-facing environment
Work with our diverse teams, sharing best practices, driving operational improvements, and living our Atlassian values

What we offer

Atlassians can choose where they work – whether in an office, from home, or a combination of the two
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

Fulltime

Technical Marketing Engineer

The role of Technical Marketing Engineer (TME) at Hewlett Packard Enterprise inv...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

BSEE with 4+ years or MS with 6+ years in technical marketing, technical sales, customer support, or equivalent role6
Deep and comprehensive understanding of networking technology and the ability to develop strong technical knowledge of company products
Networking equipment evaluation experience
Solid understanding of 802.11 technologies and experience deploying WLANs and switches for enterprises
Strong understanding of LAN and WAN networking protocols and technologies, including switching, security, and basic routing
Good understanding of and experience with cloud services, cloud-managed network deployments
Well-recognized industry certifications such as ACMX/ACDX/CWNE/CCIE are strongly preferred
Outstanding communication skills and demonstrated ability in developing and delivering complex technical presentations
Proficient in presenting in front of various-size sales teams, customer audiences, and industry forums
Excellent written and verbal communication skills

Job Responsibility

Be the technical expert across a range of Instant On switches, access points, security gateways, and enabling cloud management solutions
Prepare bleeding-edge demos in a small lab environment
Develop technical awareness of product capabilities
Lead technical updates in regions to educate about the roadmap, new feature introduction, and differentiators
Generate technical collaterals such as technical application notes, configuration and design guides, and in-depth feature descriptions
Assist in curriculum and training development
Review and develop white papers, technical briefs, and implementation documents for publication
Participate in and support technical forums and industry shows
Support escalations, troubleshooting, and assist the support organization as a subject matter expert
Conduct competitive analysis and documentation of differentiators

What we offer

Comprehensive suite of health and wellbeing benefits
Career development programs to help reach career goals
Inclusive work environment celebrating individual uniqueness
Flexibility to manage work and personal needs.

Fulltime

Support Engineer

As a Support Engineer, you will handle IT requests and incidents, provide techni...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
Experience in providing first-line and/or second-line IT support is a big plus
Understanding of basic hardware components, such as desktops, laptops, printers, and other peripherals
Experience with installation, troubleshooting, and repairs
Familiarity with common operating systems (Windows, macOS, Linux)
Knowledge of basic commands, user management, file systems, and updates
Understanding of common software applications, such as Microsoft Office, O365, email clients, Intune, and basic troubleshooting of common software issues
Experience in troubleshooting common IT issues, such as system crashes, software malfunctions, or internet connectivity problems
Ability to communicate technical issues to non-technical users in a clear and friendly manner
Experience with service desk- and remote tools (e.g. ServiceNow, Jira)

Job Responsibility

Handle IT problems and respond to IT requests and incident calls via phone, mail, or the IT Service Management application
Analyze and resolve requests, keeping end users and colleagues informed
Liaise with System Engineers for further escalations related to infrastructure or application issues
Contribute to building a Knowledge Base and actively share your knowledge
Provide support for Sopra Steria companies across various sites in BeLux region
Occasionally provide on-site support at remote locations.

What we offer

A variety of perks, such as mobility options (including a company car), insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy
Opportunity to connect with fellow colleagues at various team events.

Fulltime

Regional Technical Support Engineer

ASML

Location:
China , Shanghai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 13, 2026

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Job Posted:
February 13, 2026