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Regional Technical Support & Customer Care

https://www.randstad.com Logo

Randstad

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Location:
India , Indore

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Resolve critical product issues at CP through online system support and visit.Provide detailed technical report incase of resolution / non-resolution of complaint to product support team, plant, ERC. In order to ensure timely product complaint resolution & feed back to S& TS.Conduct special training session & meet of DETs periodically. Identify requirement and develop new DET at channel partner.Develop technical skill set of DET and technical manpower through proper guidelines and training at CP.Train and assist technical team on modification, repair processes & all technical literature. Product Feedback & Updation Track, Analyze & share product failures & performance feedback

Job Responsibility:

  • Resolve critical product issues at CP through online system support and visit
  • Provide detailed technical report in case of resolution / non-resolution of complaint to product support team, plant, ERC
  • Conduct special training session & meet of DETs periodically
  • Identify requirement and develop new DET at channel partner
  • Develop technical skill set of DET and technical manpower through proper guidelines and training at CP
  • Train and assist technical team on modification, repair processes & all technical literature
  • Track, Analyze & share product failures & performance feedback

Requirements:

14 years of experience

Additional Information:

Job Posted:
May 05, 2026

Expiration:
June 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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