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Regional Team Leader

United Kingdom, Solihull Employment contract 43000.00 - 46000.00 GBP / Year · Job Posted June 09, 2026
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Job Description

Welcome to John Shepherd, we're known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 100 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Regional Team Leader. This is a full-time, permanent position located in Solihull. This role offers a basic salary of £32,000 - £37,000, with a realistic OTE of £43,000 - £46,000, depending on experience.

Job Responsibility

  • Managing your assigned region and PUM, leading a team of Property Relationship Managers
  • Driving performance through KPIs, budgets and service delivery
  • Overseeing inspections, inventories and tenancy lifecycle activity, ensuring quality control
  • Managing arrears, deposit returns and TDS claims
  • Liaising with tenants, landlords, contractors and internal teams to deliver reactive maintenance to a high standard
  • Monitoring compliance, complaints, contractor performance, voids and refurbishment opportunities

Requirements

  • Experience managing a team/region within property management or lettings
  • Strong understanding of property management processes, compliance and inspections
  • Commercial awareness with experience managing KPIs, budgets and upselling services
  • Confident handling arrears, complaints and deposit disputes
  • Strong relationship management across landlords, tenants and contractors
  • Organised, proactive and detail-focused, with experience using systems such as Reapit or Fixflo

What we offer

  • Smart spending app with discounts at over 900 retailers
  • Wellbeing centre resources
  • Employee Assistance Programme with free counselling support sessions
  • Annual leave purchase scheme (up to 5 extra days)
  • Smart Tech Scheme
  • Cycle2Work Scheme
  • Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
  • Competitive base pay plus incentivised commission and performance bonuses
  • Loyalty celebrations
  • Pension
  • Funding for professional qualifications
  • Company socials

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