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Welcome to John Shepherd, we're known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 100 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Regional Team Leader. This is a full-time, permanent position located in Solihull. This role offers a basic salary of £32,000 - £37,000, with a realistic OTE of £43,000 - £46,000, depending on experience.
Job Responsibility
Managing your assigned region and PUM, leading a team of Property Relationship Managers
Driving performance through KPIs, budgets and service delivery
Overseeing inspections, inventories and tenancy lifecycle activity, ensuring quality control
Managing arrears, deposit returns and TDS claims
Liaising with tenants, landlords, contractors and internal teams to deliver reactive maintenance to a high standard
Monitoring compliance, complaints, contractor performance, voids and refurbishment opportunities
Requirements
Experience managing a team/region within property management or lettings
Strong understanding of property management processes, compliance and inspections
Commercial awareness with experience managing KPIs, budgets and upselling services
Confident handling arrears, complaints and deposit disputes
Strong relationship management across landlords, tenants and contractors
Organised, proactive and detail-focused, with experience using systems such as Reapit or Fixflo
What we offer
Smart spending app with discounts at over 900 retailers
Wellbeing centre resources
Employee Assistance Programme with free counselling support sessions
Annual leave purchase scheme (up to 5 extra days)
Smart Tech Scheme
Cycle2Work Scheme
Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
Competitive base pay plus incentivised commission and performance bonuses