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Welcome to Thornley Groves, where property is done personally. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 170 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we’re happy to offer you an exciting opportunity to join our dynamic team a Regional System Trainer. Reporting into the Head of Operations you will be responsible for training regional teams on effective use of the CRM systems used across group. This role is based in Manchester and we are offering up to £35,000 pa.
Job Responsibility:
Build extensive knowledge of the Lettings and Sales functionality of Reapit and, where used, Qube MRI
Write system courses, including system introductions and role-specific modules
Schedule and deliver a minimum of two new-starter courses and two role-specific courses per month in each of your two regions
Work with the M&A team to ensure staff joining via acquisition attend relevant courses and receive ongoing local system support
Collaborate with the wider Operations team to review audits and compliance findings and identify gaps requiring training
Work with counterparts across the group to share best practices and training materials
Maintain accurate training records for all system users
Identify and implement methods to improve operational efficiencies while minimising risk
Perform any other duties as required to ensure the smooth running of the group
Requirements:
Extensive knowledge of Lettings and Sales CRM systems
Minimum of 3 years’ Sales and/or Lettings experience
Proven experience in delivering effective training
What we offer:
Smart spending app gives you discounts at over 900 retailers
Wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health
Employee Assistance Programme offers free counselling support sessions
Annual leave purchase scheme, where you can buy up to an extra 5 days of holiday
Smart Tech Scheme
Cycle2Work Scheme
Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
Special days and celebrations for length of service