Regional Support Manager, Professional Services Job at Axon

Regional Support and Services Coordination Professional

Lead cross-functional continuous improvement and competitiveness initiatives acr...

Location

Brazil , São Paulo

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Completed higher education
Solid experience in coordination, project management, or operations roles, preferably in aeronautical, industrial, or complex service environments
Experience in matrix organizations and global environments, with frequent interaction between regional and central teams
Profile with strong analytical skills, business and P&L mindset, ability to influence without direct authority, and high emotional intelligence
Languages: English and Portuguese (advanced)

Job Responsibility

Lead cross-functional continuous improvement and competitiveness initiatives across all S&S functional areas, ensuring efficient planning and execution
Foster a strong customer-focused culture throughout all Support and Services (S&S) activities to position the region as a reference in customer satisfaction
Contribute to the planning, control, and execution of the S&S operational plan
Act as a facilitator, promoting cooperation and dialogue among regional S&S, functional areas, Central teams, and other Group regions
Lead strategic improvement, competitiveness, and customer satisfaction projects in collaboration with the Customer Centers (CCs) and Central teams
Propose and monitor the strategic S&S footprint for the multi-year cycle
Consolidate the development of the Operational Plan (OP) together with the CCs, and monitor and support the monthly execution of the regional S&S Operational Plan
Consolidate and track operational KPIs with Operations Heads, as well as financial KPIs with the S&S Finance team, defining action plans in case of deviations jointly with each CC
Actively contribute to maximizing value generation in S&S within the region, in full alignment with the global strategy of Airbus Helicopters
Ensure cross-functional coordination and harmonization of working methods in accordance with global S&S guidelines

Fulltime

Regional Support and Services Coordination Professional

Job Description: [English Version] Position Mission: Lead cross-functional conti...

Location

Brazil , São Paulo

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Completed higher education
Solid experience in coordination, project management, or operations roles, preferably in aeronautical, industrial, or complex service environments
Experience in matrix organizations and global environments, with frequent interaction between regional and central teams
Profile with strong analytical skills, business and P&L mindset, ability to influence without direct authority, and high emotional intelligence
Languages: English and Portuguese (advanced)

Job Responsibility

Lead cross-functional continuous improvement and competitiveness initiatives across all S&S functional areas, ensuring efficient planning and execution
Foster a strong customer-focused culture throughout all Support and Services (S&S) activities to position the region as a reference in customer satisfaction
Contribute to the planning, control, and execution of the S&S operational plan
Act as a facilitator, promoting cooperation and dialogue among regional S&S, functional areas, Central teams, and other Group regions
Lead strategic improvement, competitiveness, and customer satisfaction projects in collaboration with the Customer Centers (CCs) and Central teams
Propose and monitor the strategic S&S footprint for the multi-year cycle
Consolidate the development of the Operational Plan (OP) together with the CCs, and monitor and support the monthly execution of the regional S&S Operational Plan
Consolidate and track operational KPIs with Operations Heads, as well as financial KPIs with the S&S Finance team, defining action plans in case of deviations jointly with each CC
Actively contribute to maximizing value generation in S&S within the region, in full alignment with the global strategy of Airbus Helicopters
Ensure cross-functional coordination and harmonization of working methods in accordance with global S&S guidelines

Fulltime

Regional Support Manager

Due to the expansion of the business Harbour Healthcare are recruiting for a Reg...

Location

United Kingdom , Crewe; Stoke-On-Trent; Cheshire

Salary:

55000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Must be Nurse Qualified
Support any home within a region and be flexible in terms of travel
Work closely with the Regional Manager and the Home’s management team
Achieve a “minimum” good CQC outcome in all homes
Support homes where there is a Manager’s absence due to a vacancy, leave or sickness
Support new Managers and Managers who are experiencing operational issues
Deputise for the Regional Manager in their absence
Support the implementation and continued management of new systems, including EMAR and electronic care planning
Lead, direct, supervise and support employees working within the region
Support recruitment within a service in line with Harbour policy and procedure

Job Responsibility

Support any home within a region and be flexible in terms of travel
Report to the Regional Manager
Work closely with the Regional Manager and the Home’s management team to ensure actions plans are completed in a timely manner, implement improvements and enhance quality standards
Support their region to achieve a “minimum” good CQC outcome in all homes, championing quality throughout their region
Work closely with the Regional Manager and the Home’s management team to ensure the services are achieving their financial budgets
Practically support a home operationally, assisting as required
Manage and/or support homes where there is a Manager’s absence due to a vacancy, leave or sickness
Support new Managers and Managers who are experiencing operational issues
Deputise for the Regional Manager in their absence
Support in the delivery of the Service Improvement Plan

What we offer

£5k Car Allowance

Regional Support Manager

We are looking for an experienced, committed care professional to join our team ...

Location

United Kingdom , Bridgnorth

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong understanding of CQC expectations and what good-rated care homes look like in practice
Senior care home management experience (e.g. Home Manager, Deputy Manager or Clinical Lead)
Experience working within large care home environments
Proven stability and longevity in previous roles
Experience managing safeguarding investigations and attending multi-disciplinary meetings
Experience conducting HR investigations and hearings
Excellent at building rapport and maintaining strong, trusting relationships
Calm, pragmatic, supportive and non-controlling approach
Highly organised, proactive and outcomes-focused, with a hands-on mindset
Confident interpreting compliance and performance reports and turning insight into action

Job Responsibility

Provide tailored, on-site support to Home Managers to help homes achieve and maintain Good CQC ratings
Support the development, implementation and monitoring of robust action plans following compliance inspections, audits and external reviews
Monitor progress against actions on a monthly basis, ensuring timely completion and sustained improvement
Support and participate in safeguarding and whistleblowing investigations, attending meetings as required
Work with homes to maintain high occupancy levels, drive private occupancy where appropriate and support positive resident and relative experiences
Support effective payroll management, cost control and workforce planning to minimise or eliminate agency usage
Review compliance reports, QA evidence and performance data, translating findings into clear, practical actions
Support completion of monthly Quality Assurance Framework (QAF) requirements and ensure evidence meets CQC expectations
Conduct focused audits (e.g. care planning, medication, infection control, pressure care and clinical monitoring) and produce clear summary reports
Provide hands-on operational and clinical support during periods of challenge, change or instability

What we offer

Fully expensed company vehicle
High level of autonomy and influence
Strong opportunities for career development and progression

Fulltime

Regional Support Manager

As the Regional Support Manager for Brazil, you will be tasked with driving cust...

Location

Brazil

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

3+ years in a technical support, professional services, or field implementation role (e.g., RSM, IT Support, PSM)
Strong technical knowledge in: Networking (TCP/IP, VLANs, DNS, DHCP, VPN, firewalls, proxies)
Relational databases (e.g. SQL Server, PostgreSQL, MySQL)
Infrastructure-as-a-Service (e.g. AWS, Azure)
Digital video, mobile communications, embedded systems, IAM, SaaS
Experience with computing infrastructure, system support, and data centers
Confident in diagnosing and integrating complex IT systems, with strong troubleshooting skills
Strong communicator in Portuguese, Spanish & English and able to interface with technical and non-technical stakeholders
Proficiency with MS Office, Salesforce, Trello, Slack, Quip, and ability to adopt new tools quickly
Comfortable working independently and remotely

Job Responsibility

Provide timely, professional technical support to customers via phone, email, and ticketing platforms
Own and follow through on support cases, from intake to resolution, across Tier 1–3 complexity
Lead onsite and remote installations of Axon hardware and software
Deliver technical training and onboarding to customers and partners as part of product deployment
Collaborate with local partners and distributors, supporting their technical readiness and field performance
Maintain deep expertise across the Axon product ecosystem, tools, and implementation workflows
Travel as needed (~80%) to support installations, escalations, training, and evaluations
Document and escalate product issues, bugs, and field trends to Engineering and Product teams
Support product evaluations (T&Es) with installation, configuration, and field testing
Schedule and lead regular technical check-ins with assigned customers as needed

Professional Services Manager, DACH

Axon is seeking talented a Professional Services Manager to join a brand-new tea...

Location

Germany , Frankfurt

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor degree or higher in IT/Business or relevant professional experience (3+ years in IT Consultancy, Professional Services, Field Services or Sales Engineering)
German speaker, other European languages is a plus. English proficiency is essential
Advanced understanding of IT/Networking concepts including Microsoft Server & Client operating systems, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure (specifically Entra ID), APIs, Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls) and/or similar certifications
Experience in a SaaS and hardware/software company
knowledge and demonstrated experience in one or more of the following areas of specialisation: Mobile Device Management, Mobile Application Management, Mobile Applications & Communications, Digital Video, Body Worn Cameras, Conductive Energy Weapons, In-vehicle Video, Vehicle Electronics, Drones, Interview Room Software, Digital Evidence Management Systems, Forensic Analysis Tools
Strong ability to troubleshoot and solve technical problems with an understanding of troubleshooting methodologies
Familiarity with remote & on-site hardware and software installation and configuration
Experience consulting to meet the needs of the customer
Practice providing demonstrations and training on software and hardware products in front of large groups, on-site or remote
Experience simultaneously managing a varied portfolio of implementation projects

Job Responsibility

Engage with clients pre-sale to implement Trial and Evaluation programs with Axon products
collaborate internally on RFP/RFI responses
Liaise with clients post-sale and coordinate across internal functions and external vendor(s) to develop project documentation including project and deployment plans, SOW for deployments
Travel to customer sites
liaise with clients post-sale to consult and coordinate on deployment tasks that need to be completed
Install, configure, troubleshoot and test Axon hardware products and software solutions (both cloud and on-prem) at customer sites or remotely
execute assessments to meet customer needs
Ensure successful knowledge transfer to customers by providing technical training, consultation and demonstrations on Axon solutions
customise and localise materials
Act as the main point of contact for customers during deployment and in hyper-care, to ensure a positive and successful engagement with Axon and our products

Fulltime

Project Manager - Professional Services

At Aptitude, we’re on a mission to change the way the world’s leading enterprise...

Location

United States , Boston

Salary:

Not provided

Aptitude Software

Expiration Date

Until further notice

Requirements

Significant experience in project management delivering software implementations (ideally 3-5 years minimum)
Proven track record of managing and delivering multiple complex projects
Project management professional qualification essential – for example, APM Accredited, PRINCE2, PMP
Demonstrated ability to lead and plan all aspects of delivery including budget, quality, risk (commercial & delivery), client satisfaction and solution assurance
Demonstrated experience of managing and maintaining related resource planning/forecasting and deliverables
Build collegiate working relationships with a diverse range of contacts both within and outside the company
demonstrated ability to influence and maintain positive relationships with key client stakeholders
Managing and providing guidance to other members of the project team
Detailed understanding of agile, waterfall, and hybrid methodologies
Escalation management of project out of line situations including stakeholder communication and management

Job Responsibility

Be a member of the Professional Services Team
Work regionally but collaborate globally across the company
Be an ambassador of the company
Provide steering and support to numerous client facing projects
Fully understand and ensure the agreed outcomes of the implementation are delivered
Be ultimately accountable for the success of the overall project delivery
Perform a project management role within client delivery programs
Support the Regional Professional Services Director with respect to portfolio delivery management and strategic initiatives
Drive and inspire others around you
Manage risk and think commercially as part of your decision-making process

What we offer

Competitive salary + bonus
401(k) retirement plan with matching
Competitive vacation and paid time off
Healthcare benefits – medical insurance, dental insurance and vision plans
Pre-tax saving accounts
Life and Disability Insurance
ShareSave scheme (ability to purchase company shares on preferential terms)
Flexible working conditions and hybrid work model

Fulltime

Regional Manager Victim Services

Manage the implementation of victim services programming across the state or wit...

Location

United States , Chicago

Salary:

65500.00 USD / Year

Mothers Against Drunk Driving

Expiration Date

Until further notice

Requirements

Bachelor's degree in a human services field of study (i.e., social work, psychology, sociology, criminal justice) with a minimum of five years of experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death)
OR equivalent experience that includes a minimum of 5-6 of experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death)
Three years of experience as a MADD Lead Victim Services Specialist or with another organization working specifically with crime victims
Prior personnel management and/or leadership is required
Transportation to court attendance is required along with a flexible schedule
Ability to travel throughout the assigned state or specified service area
Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects, and execute in a high-volume environment
Excellent communication skills with the ability to develop and convey thoughts clearly, logically, and concisely both orally and in writing, using appropriate grammar and command of the English language
Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities
Must be able to work on a timetable, meet deadlines, follow instructions, and accept direction on given assignments

Job Responsibility

Manage the implementation of victim services programming across the state or within a specified service area
Recruit, train, develop and manage assigned victim services employees and volunteers
Conduct ongoing community needs assessments to determine best resource allocation and service delivery
May author, manage and monitor grant proposals and active grants
Provide services to victims as determined by community needs assessment, covering areas where there are gaps in service
Provide supervision, technical assistance, mentoring and training to both paid victim services employees and victim services volunteers
Review victim services staff and volunteer level of service and performance, taking appropriate steps to facilitate corrections or changes
May author, manage and/or monitor VOCA grant proposals and active grants including reporting to the MADD Mission Support Center
Ensure that appropriate victim assistance programs are in place
monitor and report on the effectiveness of the programs

What we offer

Health
Dental
Vision
Retirement 403(b) + employer matching
4 weeks accrued vacation
12 Paid Holidays per calendar year
Up to 3 Floating Holidays per calendar year
Paid Sick Time
Modified Tuition Reimbursement
Maternity/Paternity Leave

Fulltime

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Regional Support Manager, Professional Services

Job Description

Job Responsibility

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