Regional Support and Services Coordination Professional

• Lead cross-functional continuous improvement and competitiveness initiatives across all S&S functional areas, ensuring efficient planning and execution
• Foster a strong customer-focused culture throughout all Support and Services (S&S) activities to position the region as a reference in customer satisfaction
• Contribute to the planning, control, and execution of the S&S operational plan
• Act as a facilitator, promoting cooperation and dialogue among regional S&S, functional areas, Central teams, and other Group regions
• Lead strategic improvement, competitiveness, and customer satisfaction projects in collaboration with the Customer Centers (CCs) and Central teams
• Propose and monitor the strategic S&S footprint for the multi-year cycle
• Consolidate the development of the Operational Plan (OP) together with the CCs, and monitor and support the monthly execution of the regional S&S Operational Plan
• Consolidate and track operational KPIs with Operations Heads, as well as financial KPIs with the S&S Finance team, defining action plans in case of deviations jointly with each CC
• Actively contribute to maximizing value generation in S&S within the region, in full alignment with the global strategy of Airbus Helicopters
• Ensure cross-functional coordination and harmonization of working methods in accordance with global S&S guidelines

• Completed higher education
• Solid experience in coordination, project management, or operations roles, preferably in aeronautical, industrial, or complex service environments
• Experience in matrix organizations and global environments, with frequent interaction between regional and central teams
• Profile with strong analytical skills, business and P&L mindset, ability to influence without direct authority, and high emotional intelligence
• Languages: English and Portuguese (advanced)

French and Spanish are desirable