Regional Soft Services Manager

• Lead multi-site security teams, ensuring effective supervision, incident management, and consistently high standards of service delivery
• Maintain full compliance with SIA legislation, licence requirements, site assignment instructions, and all security-related regulations
• Act as senior escalation point for security incidents, investigations, audits, and corrective actions
• Oversee cleaning services across the region, ensuring contractual KPIs, audits, and quality standards are consistently achieved
• Provide operational oversight of catering services, working closely with site managers to ensure safe, compliant, and commercially sound food service delivery
• Manage budgets, cost control, and financial performance across security, cleaning, and catering services
• Build strong, credible relationships with clients, leading security-led conversations while confidently discussing all service lines
• Identify opportunities to improve systems, processes, staffing models, and service delivery across all operations
• Contribute to contract retention, service extensions, and bid support, with strong input into security-led service solutions

• Minimum 2+ years' experience in an Area / Regional role managing soft services
• Strong, demonstrable experience managing security services (essential)
• Proven experience overseeing cleaning operations across multiple sites
• Experience providing operational oversight of catering services within a contract or multi-service environment
• In-depth knowledge of SIA compliance, security risk management, and operational best practice
• Strong client-facing and stakeholder management skills
• Commercial awareness with experience managing budgets and contract performance
• Full UK driving licence
• Non-Frontline SIA Licence (current or previously held)
• IOSH and/or NEBOSH qualification (or working towards)

Electric Company Car or Allowance