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Regional Service Manager

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Balzac Paris

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Location:
United States , Watertown

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

100000.00 - 125000.00 USD / Year
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Job Description:

This role leads a team of field service professionals delivering, commissioning, maintenance, and technical support for Socomec’s low voltage product portfolio, especially in critical applications such as data centers, hospitals, and other mission-critical environments. Ensure operational excellence, customer satisfaction, and compliance with safety and quality standards, while directly influencing revenue recognition, cost management, and new business acquisition within their assigned region.

Job Responsibility:

  • Oversee and coordinate all field service activities for Socomec’s low voltage products in the assigned region
  • Ensure timely and effective execution of service orders (commissioning, preventive and corrective maintenance, emergency response)
  • Build and maintain strong customer relationships, acting as the primary escalation point for complex technical or service issues
  • Drive customer satisfaction and retention through proactive communication, site visits, and regular performance reviews
  • Recruit, train, mentor, and evaluate a team of field service engineers and technicians (including third-party contractors as needed)
  • In collaboration with NAM Technical Advanced Support (TAS) develop and implement training plans to ensure technical competency and safety compliance
  • Plan and allocate resources to meet service demand, optimize scheduling, and ensure efficient use of labor and materials
  • Monitor and report on key performance indicators (KPIs) such as response time, first-time fix rate, customer satisfaction, service revenue, and cost control
  • Directly influence revenue recognition, cost management, and contract (new business) acquisition through effective service delivery and customer engagement
  • Support sales and business development by identifying service opportunities and assisting with proposals and customer presentations
  • Champion a safety-first culture
  • ensure all team members adhere to health and safety regulations and company policies
  • Conduct risk assessments, safety audits, and incident investigations as required
  • Maintain up-to-date certifications and training for all team members

Requirements:

  • Bachelor’s degree in Electrical Engineering or related field (or equivalent experience)
  • Over 7 years of experience in field engineering/services, with at least 3 years in a supervisory or management role
  • Strong technical knowledge of low voltage AC/DC systems and critical power applications
  • Strong organizational skills
  • able to manage multiple priorities in a fast-paced environment
  • Understanding of electrical principals and three-phase power
  • Expertise in electrical safety -- arc flash prevention and protection, including National Fire Protection Association (NFPA) 70E certification
  • grounding, and lock-out/tag-out procedures
  • General understanding of power electronics (controls and power management systems)
  • General understanding power systems analysis: power quality, coordination studies, etc.
  • Ability to read and apply one-line drawings
  • Extensive experience using digital multi-meters, Ohmeters, power quality analyzers
  • Familiarity with data center operations and power systems design. Understanding of critical power applications
  • AC & DC power systems
  • Familiarity with National Electric Code requirements
  • Proficient with MS Office and service management software
  • Strong leadership and communication
  • Demonstrated leadership, team-building, and people management skills
  • Effective verbal and written communication skills
  • Financial acumen to understand and influence revenue recognition, cost management, and contract acquisition
  • Foster a culture of accountability, teamwork, and professional growth
  • Valid driver’s license and ability to travel extensively within the region
  • occasional international travel may be required
  • Ability to pass background checks and drug screening as required by customers
  • On-call availability for emergency support, including after-hours and weekends, on a rotating basis
  • Extensive travel within the assigned region

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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