Regional Service Manager Job at Balzac Paris (Watertown)

Job Description

This role leads a team of field service professionals delivering, commissioning, maintenance, and technical support for Socomec’s low voltage product portfolio, especially in critical applications such as data centers, hospitals, and other mission-critical environments. Ensure operational excellence, customer satisfaction, and compliance with safety and quality standards, while directly influencing revenue recognition, cost management, and new business acquisition within their assigned region.

Job Responsibility

Oversee and coordinate all field service activities for Socomec’s low voltage products in the assigned region
Ensure timely and effective execution of service orders (commissioning, preventive and corrective maintenance, emergency response)
Build and maintain strong customer relationships, acting as the primary escalation point for complex technical or service issues
Drive customer satisfaction and retention through proactive communication, site visits, and regular performance reviews
Recruit, train, mentor, and evaluate a team of field service engineers and technicians (including third-party contractors as needed)
In collaboration with NAM Technical Advanced Support (TAS) develop and implement training plans to ensure technical competency and safety compliance
Plan and allocate resources to meet service demand, optimize scheduling, and ensure efficient use of labor and materials
Monitor and report on key performance indicators (KPIs) such as response time, first-time fix rate, customer satisfaction, service revenue, and cost control
Directly influence revenue recognition, cost management, and contract (new business) acquisition through effective service delivery and customer engagement
Support sales and business development by identifying service opportunities and assisting with proposals and customer presentations
Champion a safety-first culture
ensure all team members adhere to health and safety regulations and company policies
Conduct risk assessments, safety audits, and incident investigations as required
Maintain up-to-date certifications and training for all team members

Requirements

Bachelor’s degree in Electrical Engineering or related field (or equivalent experience)
Over 7 years of experience in field engineering/services, with at least 3 years in a supervisory or management role
Strong technical knowledge of low voltage AC/DC systems and critical power applications
Strong organizational skills
able to manage multiple priorities in a fast-paced environment
Understanding of electrical principals and three-phase power
Expertise in electrical safety -- arc flash prevention and protection, including National Fire Protection Association (NFPA) 70E certification
grounding, and lock-out/tag-out procedures
General understanding of power electronics (controls and power management systems)
General understanding power systems analysis: power quality, coordination studies, etc.
Ability to read and apply one-line drawings
Extensive experience using digital multi-meters, Ohmeters, power quality analyzers
Familiarity with data center operations and power systems design. Understanding of critical power applications
AC & DC power systems
Familiarity with National Electric Code requirements
Proficient with MS Office and service management software
Strong leadership and communication
Demonstrated leadership, team-building, and people management skills
Effective verbal and written communication skills
Financial acumen to understand and influence revenue recognition, cost management, and contract acquisition
Foster a culture of accountability, teamwork, and professional growth
Valid driver’s license and ability to travel extensively within the region
occasional international travel may be required
Ability to pass background checks and drug screening as required by customers
On-call availability for emergency support, including after-hours and weekends, on a rotating basis
Extensive travel within the assigned region

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