Regional Service Manager Job at Protec Fire and Security Group Ltd

Regional Service Manager

Location

Romania , Bucharest

Salary:

Not provided

Sungrow Europe

Expiration Date

Until further notice

Requirements

Several years’ experience working in similar function
Experience In working with contracts and contract negotiations
Basic Project management skills
Hands on and onsite experience
Experience with H&S regulation of employing country
Native Romanian & English at least B2 level
Soft skill for Interactivities between different departments and cultures
Willing to take ownership and responsibility
Willing to travel, national / International
Experience In establishing processes

Job Responsibility

Deliver support and contribute service solutions for Sungrow customers as point of contact
Support Field Service Team activities onsite for failure research and corrective maintenance
Coordinate Onsite activities In cooperation with Field Service Manager
Project Management for commissioning services
Negotiate and work on customer contracts for Service level agreements
Ensure operational procedures, processes and practices are well defined, documented and consistently applied, registered and followed for the country
Ensure up-to-date documentation and processes for existing and coming service contracts and agreements
Take care about Health & Safety on behalf of service for the country and ensure all team members follow the regulation
Contribute proactively to new service concepts, developments and improvements, turning service from cost center to profit center
Support EMEA Service Management by participating in improving overall activities and processes how to improve customer service and become more effective and getting better brand recognition from customers

What we offer

Opportunities for Career advancement
Attractive Compensation & Benefits
International Working Environment

Fulltime

Regional Service Manager

This role leads a team of field service professionals delivering, commissioning,...

Location

United States , Watertown

Salary:

100000.00 - 125000.00 USD / Year

Balzac Paris

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Electrical Engineering or related field (or equivalent experience)
Over 7 years of experience in field engineering/services, with at least 3 years in a supervisory or management role
Strong technical knowledge of low voltage AC/DC systems and critical power applications
Strong organizational skills
able to manage multiple priorities in a fast-paced environment
Understanding of electrical principals and three-phase power
Expertise in electrical safety -- arc flash prevention and protection, including National Fire Protection Association (NFPA) 70E certification
grounding, and lock-out/tag-out procedures
General understanding of power electronics (controls and power management systems)
General understanding power systems analysis: power quality, coordination studies, etc.

Job Responsibility

Oversee and coordinate all field service activities for Socomec’s low voltage products in the assigned region
Ensure timely and effective execution of service orders (commissioning, preventive and corrective maintenance, emergency response)
Build and maintain strong customer relationships, acting as the primary escalation point for complex technical or service issues
Drive customer satisfaction and retention through proactive communication, site visits, and regular performance reviews
Recruit, train, mentor, and evaluate a team of field service engineers and technicians (including third-party contractors as needed)
In collaboration with NAM Technical Advanced Support (TAS) develop and implement training plans to ensure technical competency and safety compliance
Plan and allocate resources to meet service demand, optimize scheduling, and ensure efficient use of labor and materials
Monitor and report on key performance indicators (KPIs) such as response time, first-time fix rate, customer satisfaction, service revenue, and cost control
Directly influence revenue recognition, cost management, and contract (new business) acquisition through effective service delivery and customer engagement
Support sales and business development by identifying service opportunities and assisting with proposals and customer presentations

Fulltime

Regional Service Manager

The Regional Service Manager is responsible for managing and overseeing all serv...

Location

United Kingdom

Salary:

Not provided

Protec Fire and Security Group Ltd

Expiration Date

Until further notice

Requirements

Relevant technical or engineering qualification in fire, security, or related field

Job Responsibility

Oversee service delivery across all sites in the region, ensuring adherence to SLAs and departmental standards
Manage operational efficiency, resource allocation, and scheduling
Implement process improvements to optimize service performance and cost efficiency
Manage Area Service Managers and regional service teams, including engineers and supervisors
Develop and coach staff to maintain high levels of performance and professional growth
Conduct performance reviews, identify skill gaps, and support succession planning
Serve as the escalation point for critical customer issues and account disputes
Ensure consistent customer satisfaction and proactive engagement with key accounts
Monitor NPS/CSAT scores and implement initiatives to improve client experience
Own regional Gross Margin (%) and EBIT, ensuring cost-effective service delivery

Fulltime

Service Operations Manager, Regional

As the Service Operations Manager (Regional), you will join our Customer Service...

Location

Germany , Berlin

Salary:

Not provided

Arrive

Expiration Date

Until further notice

Requirements

Proven track record of delivering outstanding customer service at a Senior Management level
Extensive experience managing operational customer service teams and overseeing contract SLAs
In-depth subject matter expertise in field service delivery within the parking or transport sectors
Strong financial aptitude with an understanding of budgets, contract costs, and resource allocation
Advanced communication skills and proficiency in core digital tools (Microsoft Office and Google Workspace)
Exceptional time-management skills with a commitment to meeting deadlines in a fast-paced environment

Job Responsibility

Deliver exemplary service by maintaining strong customer relationships and ensuring high levels of client retention
Manage all Service Level Agreements (SLAs) at a senior level, acting as the primary escalation point for complex queries and face-to-face client meetings
Lead, develop, and motivate the Customer Service team through accountable performance measures and tailored training programs
Identify and implement continuous service improvements to optimize operational efficiency and quality
Support pre-sales and strategic growth by identifying and costing new business opportunities and managing service subcontractors
Champion a culture of safety and compliance, working with HSEQ Advisors to ensure all processes are audited and aligned with business goals

Service/Senior Service Engineer - Regional Service (Gujarat)

Responsible for meeting the daily service repair needs of medical device equipme...

Location

India , New Delhi

Salary:

Not provided

KARL STORZ

Expiration Date

Until further notice

Requirements

Degree or Diploma in Electronics / Electrical / Instrumentation, / Biomedical or Equivalent
Candidate should have basic knowledge of Electrical and Electronics fundamentals
3-8 years of experience in service & maintenance
Field exposure required, local language knowledge mandatory
Good communications, listening and interpersonal skills
Proficiency in English, Hindi & Regional Language
Ability to utilize resources efficiently
Self-starter and swift learner
Ability to adapt and work under pressure

Job Responsibility

Responsible for meeting the daily service repair needs of medical device equipment with defined quality standards & optimum utilization of resources in assigned territory with focus on achievement of customer service excellence
To manage and execute the installations and warranty service
Conduct Preventive Maintenance Programs and Tray Audits as per technical expertise and timelines given
To provide on-site Service Support to customers across the defined region for repair of Equipment of Medical, Industrial and Veterinary endoscopes
To update call stage in the web portal and escalate calls/ issues to the supervisors/ regional in-charge in timely manner
Execute and manage repairs (there is well defined job-list) onsite/service channel partners office
To handle escalated calls from other colleagues based on requirements
To provide technical assistance to other colleagues in installations and business development calls, based on allocated Job/tasks
To generate revenue through Repairs, Accessories Sales, AMCs and repair exchange as per given targets - coordinate to submit estimate, approval follow-ups, spares consumption and invoicing
Ensure proper and timely response / update to the customer - directly to achieve high level of customer satisfaction

What we offer

The company provides comprehensive health coverage, including hospitalization benefits, for employees and their dependent family members
Parental Leave Policies to support employees during significant family milestones
Free & Confidential Counselling Support to promote employee well-being and mental health
The company provides insurance coverage to ensure financial protection for employees and their families in case of unforeseen circumstances
KARL STORZ also contributes 4.81% of the Basic salary to the Gratuity scheme
Employees can choose to contribute to the National Pension Scheme by making a declaration to the effect

Fulltime

Regional Manager

We’re looking for a commercially driven Regional Manager to manage a multi-site,...

Location

United Kingdom , Chertsey

Salary:

50000.00 - 55000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Proven senior management experience within FM, healthcare, catering, or multi-service operations
Strong track record managing multi-site portfolios and complex service delivery
Commercially astute with strong financial and analytical capability
Confident leader with excellent communication and stakeholder management skills
Data-driven mindset, with the ability to turn insight into action
Flexible, self-motivated, and comfortable working across a regional remit
Full UK driving licence

Job Responsibility

Lead and develop multi-site teams, driving high performance, engagement, and retention
Take full ownership of multiple P&Ls, budgets, and financial performance across your region
Build and maintain strong relationships with clients, stakeholders, and internal teams
Ensure all services meet regulatory, health & safety, and compliance standards
Drive continuous improvement, innovation, and operational efficiency across multiple service lines
Use data and insight (including Power BI) to identify growth opportunities and improve margins
Oversee estates, maintenance, and third-party service providers

What we offer

Company vehicle
Bonus scheme
Contributory pension scheme
Career development pathways and learning programmes
Access to Digital GP and wider healthcare support
Retail, travel, and lifestyle discounts
Health and wellbeing support, including fitness and mindfulness programmes

Fulltime

New

Assistant Regional Manager

The Woodhouse Day Spa is seeking a Full-Time Assistant Regional Manager to suppo...

Location

United States , Montclair

Salary:

22.00 USD / Hour

The Woodhouse Day Spa - Buffalo

Expiration Date

Until further notice

Requirements

Preferred 2+ years of management experience in a spa, retail, hospitality, or cosmetics environment
Strong experience in guest relations and team leadership
Skills include administration, organization, communication, retail management, training, and computer proficiency

Job Responsibility

Managing and monitoring all areas of spa operations to ensure compliance with policies and procedures outlined in the Woodhouse Spa Operations Manual
Demonstrating and reinforcing exceptional customer service to promote guest satisfaction and retention, while serving as a secondary point of contact for guest concerns, feedback, and follow-ups
Supporting and overseeing marketing initiatives and coordinating reputation management efforts
Forecasting revenue, managing labor costs, monitoring expenses against budget, and identifying opportunities to improve business performance
Managing and reviewing operational reports and systems to ensure accurate guest records and reporting
Addressing employee call-outs and day-of scheduling challenges
Supporting both spa locations to ensure they meet or exceed performance goals, while assisting location leaders with coaching teams to achieve departmental and individual objectives
Overseeing inventory processes, including ordering and maintaining back bar and retail products
Managing payroll processes, including adjusting employee punches and submitting payroll reports each pay period
Coordinating and managing training opportunities for in-spa operations, product knowledge, and treatment protocols

What we offer

$1,000 sign-on bonus
Competitive pay and incentive programs
Paid vacation for full-time employees
Generous employee discounts on services and retail products
The 'Woodhouse Way' paid training program
Opportunities to work in beautiful, state-of-the-art spa facilities
Ongoing professional development through Woodhouse University

Fulltime

Assistant Regional Manager

The Woodhouse Day Spa is seeking a Full-Time Assistant Regional Manager to suppo...

Location

United States , Montclair; Hoboken

Salary:

22.00 USD / Hour

The Woodhouse Day Spa - Buffalo

Expiration Date

Until further notice

Requirements

Preferred 2+ years of management experience in a spa, retail, hospitality, or cosmetics environment
Strong experience in guest relations and team leadership
Skills include administration, organization, communication, retail management, training, and computer proficiency

Job Responsibility

Managing and monitoring all areas of spa operations to ensure compliance with policies and procedures
Demonstrating and reinforcing exceptional customer service to promote guest satisfaction and retention
Supporting and overseeing marketing initiatives and coordinating reputation management efforts
Forecasting revenue, managing labor costs, monitoring expenses against budget, and identifying opportunities to improve business performance
Managing and reviewing operational reports and systems to ensure accurate guest records and reporting
Addressing employee call-outs and day-of scheduling challenges
Supporting both spa locations to ensure they meet or exceed performance goals
Overseeing inventory processes, including ordering and maintaining back bar and retail products
Managing payroll processes, including adjusting employee punches and submitting payroll reports each pay period
Coordinating and managing training opportunities for in-spa operations, product knowledge, and treatment protocols

What we offer

Dental insurance
Employee discounts
Health insurance
Paid time off
Signing bonus
Vision insurance
Competitive pay and incentive programs
Paid vacation for full-time employees
The Woodhouse Way paid training program
Opportunities to work in beautiful, state-of-the-art spa facilities

Fulltime

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Regional Service Manager

Job Description

Job Responsibility

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