Regional Service Delivery Leader Americas GBS

This individual will be responsible for the leadership of Baxter’s Global Business Solutions shared service centers in the Americas region. The role will have direct oversight of the service delivery teams at the regional centers including the accounts payable, credit, collections, accounts receivable and other services provided by GBS. The role will be responsible for GBS scope expansion in the region, ensuring services meet process policies, controls, service levels for speed, accuracy and quality. The individual also has oversight of outsourced processes should processes be outsourced to a service provider in the future. The individual will also be responsible for the shared service sites and providing oversight and support to the teams hosted at the shared service centers.