Regional Service And Aftermarket Manager, Randstad

Randstad

Location:
China, Suzhou

Category:
Sales

Contract Type:
Not provided

Salary:

360000.00 - 480000.00 CNY / Year

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Job Description:

The Regional Service and Aftermarket Manager will be responsible for developing and supporting regional sales growth targets, managing service revenue and associated costs, and leading service portfolio strategies. Other responsibilities include driving initiatives and campaigns, lifecycle management, and cross-functional collaboration to ensure the success of service operations in the region.

Job Responsibility:

Develop and support sales growth targets by aligning and executing regional Service plan with sales-create and drive supporting GDP initiatives
Responsibility for Service revenue and associated cost and margin
Work closely in conjunction with the Global Service team, Product Managers, Application Engineering, Operations and Business Development managers to share information and leverage market, product, and service knowledge
Establish and maintain visual management information to communicate service personnel resource availability, efficiency and other related KPIs
Design, implement and communicate a local service portfolio
Initiate campaigns, sales competitions to drive service growth and awareness
Monitor customer needs (VOC- Voice of Customer), market trends, sizes, regulation and competitive landscape
Update portfolio strategy, including opportunities to grow sales and margins for the assigned portfolio
Provide life-cycle management for the service portfolio, including new idea generation, business cases, specifications, commercialization/service launches to suit local adoption
Respond to training, customer and cross-functional needs related to service portfolio
Develop internal processes and external capabilities to improve response time and overall customer satisfaction
Be a member in the Regional Management Team
Have indirect leadership of the Aftermarket & Services sites in the region
Be responsible for implementation of Global Aftermarket & Services strategies and action plans in the region
Compile monthly KPI reports from the AM&S sites in the region and report them forward

Requirements:

Five years relevant experience as a product manager, service manager, project manager, application specialist or similar role desirable
Experience in a related B2B service industry preferred, particularly pumps and specifically construction or mine dewatering
Education: Level: University, (Bachelor), or similar experience Subject: Engineering
Languages: English (fluent), additional languages are an advantage
Display empathy, inspire trust and influence across organization and customers
Strong communication and presentation skills
Ability to work independently, prioritize and manage multiple assignments simultaneously
Problem solver, manages tasks end-to-end in a structured and timely manner
Curious and open for new technologies
Ability to work strategically with good understanding and interest of details
Experience in driving initiatives to successful implementation
Strong business acumen and analytical skills

Nice to have:

Additional languages
Curious and open for new technologies

Additional Information:

Job Posted:
April 21, 2025

Expiration:
June 22, 2025

Employment Type:

Fulltime

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Regional Service And Aftermarket Manager