Regional Sales Support Job at Spring Living (Ottawa)

Job Description

The Regional, Sales Support reports to the Regional, Director of Operations. Responsible for supporting the assigned retirement communities with driving occupancy growth, local marketing strategies (hospital/community advertisements, outreach, etc.), leading and executing sales strategies, and leading the performance of community sales teams within the assigned region. This role ensures that each community executes sales strategies effectively and achieves monthly and annual targets aligned with company objectives. All duties are performed in the best interest of the residents and their families, and in accordance with Spring Living’s Vision, Mission and Values statements.

Job Responsibility

Lead and manage the sales performance of the assigned retirement communities to meet or exceed occupancy and revenue goals
Analyze local market conditions, occupancy trends, and competitor activity to identify growth opportunities
Identifies sales trends specific to the community and residence and reports findings, including building and executing action plans
Tracks sales activity in CRM database and analyzes reports to identify sales trends specific to the retirement community and local region
Collaborate with leaders to ensure targeted campaigns, events, and outreach programs are aligned with community occupancy and revenue goals
Sales coverage assistance across the assigned communities in tandem with Executive Director contribution
Deliver ongoing sales training, coaching, and development programs to enhance team competency and consistency
Onboard and mentor new Sales Consultants to ensure quick ramp-up and adherence to company sales methodology
Foster a performance-driven culture through accountability, recognition, and professional growth opportunities
Partner with Regional, Director of Operations in forecasting, monitoring, and reporting on expenditures from funds allocated to the marketing budget
Develop and maintain business development plans for successful outreach in the assigned communities
Drives referrals and traffic. Creates, retains and grows a portfolio of strategic networking partnerships with the local healthcare community and within the community at large. Build a qualified referral channel database
Performs other related duties as required

Requirements

Minimum 2 years’ experience in front-line and/or inside sales role (experience in senior living is an asset)
Must have proficiency in Microsoft Office
Word, Excel and PowerPoint (experience working with a CRM system is an asset)
Excellent interpersonal and communication skills including written/verbal English
Experience in outreach, networking. developing and building customer relations
Able to work with a strong sense of urgency to deliver results
strong operational skills
Good at setting daily, weekly, monthly, quarterly goals
Team player
highly collaborative
leveraging resources throughout the organization to achieve results
Demonstrates personal character aligned with the values of Spring Living
Committed to excellence, continuous improvement and lifelong learning
Passionate about providing high quality care and services to all residents

Nice to have

Experience in senior living
Experience working with a CRM system

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Regional Sales Support

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