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As a Regional Sales Manager, you and your regional team will be responsible for all aspects of pre-sales and sales of our spaces, as well as customer success, retention, and upsell. You play a key role in our sales efforts throughout the whole process.
Job Responsibility:
Supervise preparations and oversee the sales pipeline
Understand and communicate the strategic sales objectives to the sales team
Track how well your team’s sales initiatives perform (account productivity, revenue, etc.) and propose how to improve them
Understand customers’ needs, ensuring that the provided solution is the perfect fit for customer expectations across all areas - functional, service, timeline, budget, quality, etc.
Follow up with the customer, maintaining a consistent, open channel
Work closely with the Community Manager to promise a smooth onboarding
Identify, retain, and develop talent within the team. Empower your team, and encourage them to take initiative
Oversee sales targets and personal sales plans of each team member
Formulate strategies in order to run an effective sales team
Monitor all outstanding balances of all department accounts and follow up with all professional sales team members in a timely fashion. This includes monthly finance reconciliations
Analyse and optimise sales targets (Office+AR) for each SMB and enterprise customer
Work with a CRM System (Salesforce) to maintain an updated customer base, analyse sales funnels, and optimize goals
Identify new needs/challenges for the customer and forecast future expansion and in doing so reduce churn
Make sure any payment issues are taken care of on a monthly basis
Execute SMB retention plan
Support the customer experience team in terms of member support and service
Propose and coordinate the promotional actions undertaken by the sales department
Be flexible and adaptable when it comes to working in other key sales areas when necessary
Identify broker trends and gain valuable insights from brokers/agents
Share and add knowledge to the global RSM group, including the Global Broker Manager
Maintain business relationships with different brokers and agents throughout London
Assist the UK finance team to ensure brokers/agents are paid within a timely manner
Requirements:
BA/BSc/MA in relevant fields
2+ years of management experience
3+ years of sales experience within the coworking industry
Comfortable using CRM platforms – preferably experience with Salesforce
A veteran team player, knowing how to keep the team united
Strong work ethic and entrepreneurial spirit
Results-oriented work method, focused on delivery
Excellent communication, writing and presentation skills
Exceptional organization skills and multi-tasking skills
Strong oral and written communication skills, both in English
A ‘can do’ approach!
What we offer:
You’ll work with some of the best people in the industry, who love what they do
You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets
Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long-term career opportunities globally