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Regional Retail Manager

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South Seas

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Location:
United States , Captiva

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Are you a seasoned retail professional with a passion for hospitality? South Seas resort is seeking an experienced Director of Retail to lead our retail store outlets and ensure profitable retail operations. This position reports to the General Manager and will supervise 15+ people.

Job Responsibility:

  • Oversee the day-to-day operations of the Outfitters store
  • Launch and managing the online store
  • Support resort-wide retail buying and merchandising
  • Manage retail outlet budgets with approved guidelines
  • In partnership with the Director of Commercial Strategies, set sales goals and develop/execute marketing plans
  • Develop, recommend, implement, and manage short and long-term goals for associate managed areas
  • Ensures the retail team provides and maintains the highest level of customer service
  • Directs training of staff, and newly hired staff, in accordance with resort guidelines in sales, cash register procedures, etc., to perform necessary requirements of multiple store operations
  • Manage performance and salary reviews for reporting staff, including handling disciplinary matters through coaching and counseling
  • Oversees maintenance and upkeep of equipment in the retail store outlets
  • Works closely with local, state, and government guidelines, ensuring all areas and reporting staff are meeting the highest standards of sanitation and cleanliness of food preparation and food handling
  • Maintains thoroughness with stocking, pricing, promotions, merchandising and product rotation to achieve profitability targets
  • Manage product assortment, purchasing, inventory control, and use of all supplies and equipment
  • Possess thorough knowledge of all products and ensure staff are trained accordingly
  • Follow guest trends, needs, issues, and comments/feedback to enhance marketing future sales
  • Participate, along with staff, in training exercises for performing to South Seas service standards
  • Performs special projects and other duties as assigned
  • Participate in task forces and committees as requested

Requirements:

  • Bachelor's degree in Marketing, Hospitality/Hotel Operations or a related field
  • Extensive experience in store management, sales, marketing, and merchandising
  • Strong knowledge of retail industry and managing multiple outlets
  • Budget management experience including manpower and equipment allocation
  • Fluent in English
  • Must hold a valid Florida driver’s license
  • Ability to work flexible hours, including weekends, evenings and holidays as needed
  • Proficiency with computer equipment or other technical devices
  • Ability to supervise the activities of other resort associates and/or provide service in which communication plays an important role
  • Ability to compile data and figures in accordance with established procedures
  • Working knowledge of retail merchandising and aspects of policies and procedures
  • Must possess highly developed written and verbal communication skills
  • Ability to investigate and analyze current activities or information and make logical conclusions and recommendations
  • Demonstrated leadership and motivational skills to effectively lead staff
  • Supervise 10-30 associates
  • Minimum travel: 10% annually
  • Minimum of 50 hours per week and schedule may vary
What we offer:
  • Bonus Program
  • Medical, Dental, Vision plans
  • 401(k) with 100% match up to 4%
  • Employee Assistance Program
  • Company-paid Life Insurance, STD, and LTD
  • Employee Discount Program
  • Family Life Insurance
  • HSA and FSA program
  • Paid Time Off & Holidays
  • Commuter and Company-paid Toll Programs

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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