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Regional Relationship Manager

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OUTCO

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Location:
United Kingdom , Surrey

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking a motivated and ambitious Regional Relationship Manager to join our Sales and Marketing Department on a permanent basis within the Southeast region of the UK. In this role, you will focus on maintaining client satisfaction, resolving service issues, and building strong, lasting relationships with existing and potential clients. You will bring knowledge and skills in account management, excellent commercial instincts, and outstanding client relationship skills.

Job Responsibility:

  • Develop and implement regional sales plans to achieve or exceed revenue targets
  • Build and maintain strong relationships with existing clients to drive retention and upsell opportunities
  • Monitor and deliver KPIs and customer satisfaction scores, ensuring clients’ needs are met
  • Work closely with the Account Management and Sales teams to plan retention strategies across all accounts
  • Actively participate in the client retention programme across all service lines
  • Serve as the first point of contact for account escalations and problem resolution
  • Conduct client meetings and site visits, which may involve frequent travel across the UK
  • Advise clients on contract reviews and provide guidance on services

Requirements:

  • Possess a full UK driving licence and own vehicle
  • Proven knowledge and skills in sales roles and in securing large contracts, ideally within Facilities Management, Property Management, or related markets
  • Skilled at selling seasonal contracts within challenging budget environments
  • Exposure in managing diverse and demanding client portfolios, with confidence dealing with stakeholders at all levels
  • Knowledgeable about property, facilities management, or public sector/NHS markets
  • Exceptional client relationship management skills, with a track record of building trust and responsiveness
  • Results-driven with a proven history of meeting or exceeding sales targets and growing business
  • Competent in CRM systems, MS Office, and web-based tools
  • Demonstrated success in improving service delivery and customer satisfaction
What we offer:
  • 25 days annual leave, in addition to bank and public holidays
  • Hybrid working
  • Volunteering days
  • Career development and training opportunities
  • Salary Sacrifice Company Pension Scheme
  • Salary Sacrifice Car Scheme
  • Company Employee Assistance Programme
  • GP24 – access to 24/7 GP appointments and advice
  • Death in Service benefit
  • OUTCO Inspire via Reward Gateway for discounted

Additional Information:

Job Posted:
February 01, 2026

Expiration:
February 28, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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