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We are seeking a motivated and ambitious Regional Relationship Manager to join our Sales and Marketing Department on a permanent basis within the Southeast region of the UK. In this role, you will focus on maintaining client satisfaction, resolving service issues, and building strong, lasting relationships with existing and potential clients.
Job Responsibility:
Develop and implement regional sales plans to achieve or exceed revenue targets
Build and maintain strong relationships with existing clients to drive retention and upsell opportunities
Monitor and deliver KPIs and customer satisfaction scores, ensuring clients’ needs are met
Work closely with the Account Management and Sales teams to plan retention strategies across all accounts
Actively participate in the client retention programme across all service lines
Serve as the first point of contact for account escalations and problem resolution
Conduct client meetings and site visits, which may involve frequent travel across the UK
Advise clients on contract reviews and provide guidance on services
Requirements:
Possess a full UK driving licence and own vehicle
Proven knowledge and skills in sales roles and in securing large contracts, ideally within Facilities Management, Property Management, or related markets
Skilled at selling seasonal contracts within challenging budget environments
Exposure in managing diverse and demanding client portfolios, with confidence dealing with stakeholders at all levels
Knowledgeable about property, facilities management, or public sector/NHS markets
Exceptional client relationship management skills, with a track record of building trust and responsiveness
Results-driven with a proven history of meeting or exceeding sales targets and growing business
Competent in CRM systems, MS Office, and web-based tools
Demonstrated success in improving service delivery and customer satisfaction
What we offer:
25 days annual leave, in addition to bank and public holidays