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The Quality Regional Manager has the full responsibility to ensure all customers score cards comply 100% according customer specific requirements - All Green; Highest standard for quality control management execution on all manufacturing plants and quality support functions, full responsibility on flawless on business startups, business transferences, change on customer platforms and release process. Quality Regional Manager has the responsibility to ensure quality census and necessary resources across regional manufacturing plants and support functions.
Job Responsibility:
Ensure proper execution of customer satisfaction across all manufacturing sites and support functions
Ensure customer satisfaction at desired levels
Monitor customer satisfaction and identify opportunities for improvement
Ensure Customer Score Card performance at desired levels
Perform proper validation of score cards with the customer champion
Ensure proper communication of score card performance
Validate that root cause analyses are defined for all red metrics
Ensure suppliers are properly monitored to address quality issues
Ensure manufacturing plants and support functions comply with standards (IATF, AIAG, VDA, OSA)
Ensure proper escalation process for potential quality disruptions
Ensure flawless introduction of new programs and program changes
Validate new programs and program changes
Ensure proper definition of the quality assurance system process
Validate that customer response processes are properly handled
Ensure that the support process carried out by the CSE group is effective
Validate that key product and process standards are executed
Ensure proper regional support for Lean 2.0 projects
Ensure accountability for objectives and goals related to Lean 2.0
Ensure a properly defined quality management process for risk identification
Inquire about full coverage of customer requirements
Validate that quality resources and controls are maintained in line with volume growth
Requirements:
Bachelors Degree
Experience in the automotive industry
Experience managing multiple sites
Strong Microsoft Office proficiency (Excel, PowerPoint, Project)
Fluency in English and Spanish
Available to travel domestically and internationally as business needs require
Quality Systems & Standards (IATF 16949, AIAG/VDA Standards, OSA Standard, Customer Assurance Policy, Production Shutdown Protocols)
Quality Engineering & Core Tools (8D Problem Solving, Structured Problem Solving, Reverse PFMEA, PFMEA for Special Processes, Control Plans, Control Charts, SPC, MSA, PPAP)