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Regional Product Service Manager

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Hewlett Packard Enterprise

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Location:
Bulgaria , Sofia

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Regional Product Service Manager (RPSM) is responsible for ensuring service and support readiness for New Product Introductions (NPI) and New Service Introductions (NSI). Representing Regional Delivery, the GPSM will engage with the DR Corporate Product Service Managers (CPSMs) on each NXI project and lead a team of regional based delivery representatives responsible for preparing the HPE Operations delivery teams to support product and services launches. Additionally, the RPSM provides NPI/NSI sustaining phase support to regional and country delivery teams through EOSL.

Job Responsibility:

  • Ensure service and support readiness for New Product Introductions (NPI) and New Service Introductions (NSI)
  • Represent Regional Delivery
  • Engage with DR Corporate Product Service Managers (CPSMs) on each NXI project
  • Lead team of regional based delivery representatives
  • Prepare HPE Operations delivery teams to support product and services launches
  • Provide NPI/NSI sustaining phase support to regional and country delivery teams through EOSL
  • Lead to develop region delivery readiness activities and plans for HPE direct workforce, Sub-contractors and Variable Workforce
  • Establish alignment among HPE support delivery operation and enablement teams
  • Implement and monitor service delivery readiness activities
  • Define tracking and reporting requirement of readiness progress, resource status
  • Lead to represent geo in service and solution core team
  • Maintain service lifecycle processes and tools

Requirements:

  • Lead services on product or solution Extended Integrated Readiness Team (X-IRT)
  • Provide service requirements into product development stages/phases
  • Represent Regional Support Services Delivery, Professional Services Delivery and Managed Services in Integrated Readiness Team (IRT)
  • Work across countries, clusters and WW teams to develop the plan and lead the implementation of end-to-end delivery readiness
  • Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements
  • Utilize in-depth understanding of customer business and complex requirements to develop business case
  • Lead complex cross functional activities that drive continuous growth of the business
  • Provide solution to fill gap between NPI/NSI strategy and the geo requirements
  • Provide mentoring and guidance to peers and lower-level employees
  • Multi country responsibility / a large country with multiple sub geos
  • Understanding of HPE Support Delivery models, processes and tools
  • Knowledge of region & country specific operation delivery mix, environment, constraints & limitations

Nice to have:

  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Business Growth
  • Business Planning
  • Coaching
  • Commercial Acumen
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Experience Strategy
  • Data Analysis Management
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Long Term Planning
  • Managing Ambiguity
  • Personal Initiative
What we offer:
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Career development programs
  • Access to broad portfolio of HPE technologies
  • Global network of partners and customers

Additional Information:

Job Posted:
November 14, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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