Regional Product Service Manager, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Bulgaria, Sofia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Regional Product Service Manager (RPSM) is responsible for ensuring service and support readiness for New Product Introductions (NPI) and New Service Introductions (NSI). Representing Regional Delivery, the GPSM will engage with the DR Corporate Product Service Managers (CPSMs) on each NXI project and lead a team of regional based delivery representatives responsible for preparing the HPE Operations delivery teams to support product and services launches. Additionally, the RPSM provides NPI/NSI sustaining phase support to regional and country delivery teams through EOSL.

Job Responsibility:

Ensure service and support readiness for New Product Introductions (NPI) and New Service Introductions (NSI)
Represent Regional Delivery
Engage with DR Corporate Product Service Managers (CPSMs) on each NXI project
Lead team of regional based delivery representatives
Prepare HPE Operations delivery teams to support product and services launches
Provide NPI/NSI sustaining phase support to regional and country delivery teams through EOSL
Lead to develop region delivery readiness activities and plans for HPE direct workforce, Sub-contractors and Variable Workforce
Establish alignment among HPE support delivery operation and enablement teams
Implement and monitor service delivery readiness activities
Define tracking and reporting requirement of readiness progress, resource status
Lead to represent geo in service and solution core team
Maintain service lifecycle processes and tools

Requirements:

Lead services on product or solution Extended Integrated Readiness Team (X-IRT)
Provide service requirements into product development stages/phases
Represent Regional Support Services Delivery, Professional Services Delivery and Managed Services in Integrated Readiness Team (IRT)
Work across countries, clusters and WW teams to develop the plan and lead the implementation of end-to-end delivery readiness
Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements
Utilize in-depth understanding of customer business and complex requirements to develop business case
Lead complex cross functional activities that drive continuous growth of the business
Provide solution to fill gap between NPI/NSI strategy and the geo requirements
Provide mentoring and guidance to peers and lower-level employees
Multi country responsibility / a large country with multiple sub geos
Understanding of HPE Support Delivery models, processes and tools
Knowledge of region & country specific operation delivery mix, environment, constraints & limitations

Nice to have:

Accountability
Action Planning
Active Learning
Active Listening
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Experience Strategy
Data Analysis Management
Design Thinking
Empathy
Follow-Through
Growth Mindset
Long Term Planning
Managing Ambiguity
Personal Initiative

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Access to broad portfolio of HPE technologies
Global network of partners and customers

Additional Information:

Job Posted:
November 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Regional Product Service Manager