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The Regional Practice Leader is responsible for the overall performance, leadership, and growth of Farber’s client intake and advisory teams within their assigned region. Reporting to the National Practice Leader, this role owns regional revenue and filing performance, leads a team of client solutions professionals, and ensures a disciplined and effective client intake pipeline from initial inquiry through consultation and filing. This leader will balance strong operational oversight with a client-first mindset, ensuring individuals seeking debt relief receive professional, empathetic, and trusted guidance within a regulated insolvency environment. Success in this role requires strong leadership, pipeline discipline, and the ability to coach and develop high-performing teams while delivering consistent regional results.
Job Responsibility:
Lead, coach, and develop a high-performing client solutions team
Foster a culture of accountability, professionalism, and client-first service
Support recruitment, onboarding, and ongoing development of team members
Own regional pipeline health, conversion performance, and revenue outcomes
Monitor activity, workload distribution, and performance metrics to ensure opportunities progress effectively through the client intake process
Identify performance gaps and implement strategies to improve conversion and productivity
Ensure consistent processes, workflows, and performance standards across the regional team
Identify bottlenecks and improvement opportunities within the client intake process
Partner with national leadership and cross-functional teams to enhance operational efficiency and service delivery
Ensure individuals seeking debt solutions receive a compassionate, professional, and consistent experience
Collaborate with internal partners across marketing, operations, and administration to support a seamless client journey
Handle escalated client matters with professionalism and sound judgment
Requirements:
Licensed Insolvency Trustee or equivalent leadership experience in financial services or professional services
10+ years of experience in insolvency, financial services, sales leadership, or client advisory environments
Demonstrated success leading teams and delivering performance targets in a consultative client environment
Strong leadership, coaching, and team development capabilities
Experience managing pipelines, conversion performance, and operational metrics using CRM systems
Excellent communication, analytical, and relationship-building skills
What we offer:
Remote work model
Vacation and wellness days
Extended health and dental coverage, plus virtual doctor services
Employee Assistance Program and mental health resources