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Constellation is seeking a people-focused leader to take ownership of the casual workforce delivery across NEC Group venues - including the NEC, VOX, Utilita Arena Birmingham, bp pulse LIVE and ICC Birmingham. This is a regional role where you will oversee the recruitment, training, and deployment of workforce across multiple venues simultaneously, supporting a diverse and high-volume calendar of events - from major exhibitions and conferences to premium live experiences. You will lead a regional team of 4, including 3 Regional People Consultants and a Regional Trainer & Recruiter, driving performance and consistency across all venues. Operating at pace in a dynamic, multi-site environment, you will ensure the right people are in place, fully prepared, and consistently delivering to the highest standards.
Job Responsibility:
Leading, coaching, and developing a team of 3 Regional People Consultants and a Regional Trainer & Recruiter
Overseeing workforce planning, staffing delivery, and operational support across all venues
Owning recruitment strategy and building strong, sustainable talent pipelines to support peak trading periods (September–May)
Driving training, onboarding, and structured upskilling to ensure a capable, event-ready workforce
Ensuring consistency in processes, reporting, and workforce standards across all venues
Acting as the senior Constellation contact for General Managers, operational leaders, and client stakeholders
Overseeing labour planning and workforce performance
Ensuring effective coverage and support for check-in and event delivery across all operational sites
Requirements:
Proven experience leading teams in hospitality, events, or high-volume operational environments, including managing large casual staffing workforces across dynamic operational settings
Experience managing multi-site operations or large, flexible workforces
Strong planning, organisational, and decision-making capability
Ability to operate at pace and manage competing priorities effectively
Confident stakeholder manager, able to influence and build credibility at senior level
Commercial awareness with a focus on efficiency, cost control, and performance
A people-first approach, with a strong focus on engagement, development, and delivery