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Be part of the team behind one of the world’s most iconic venues. Constellation, part of Compass Group UK & Ireland, delivers flexible and permanent workforce solutions across hospitality and event businesses throughout the UK and Ireland. At Constellation, our people are at the heart of everything we do. We build, develop, and deploy high-quality teams that underpin exceptional guest experiences across some of the UK’s most high-profile venues. We’re seeking a driven and people-focused Regional People Consultant to join our team at The O2, supporting the delivery of a high-volume, fast-paced event calendar. This is a hands-on, operational role where no two days or events are the same. You’ll play a key role in ensuring the right people are recruited, onboarded, and deployed effectively to deliver world-class service across hospitality and retail operations.
Job Responsibility:
Coordinate end-to-end staffing across hospitality, retail, and support functions
Build strong relationships with venue and operations teams, aligning staffing plans with event requirements
Forecast staffing needs based on event schedules, ensuring accurate and agile rostering
Manage staffing assignments through workforce management systems (e.g. Ubeya), including bookings and real-time updates
Ensure all events are fully staffed to agreed service levels
Partner with internal resourcing teams to attract high-quality candidates
Support candidate screening, pre-interviews, and assessment processes
Assign staff to roles based on skills, experience, and suitability
Support onboarding and on-site inductions for new starters
Build and maintain a strong, reliable variable workforce
Support employee engagement, attendance, and performance
Provide on-site support during event check-ins and operations
Gather feedback from stakeholders and contribute to continuous improvement
Promote a positive, high-performance team culture
Be present during events, supporting staffing delivery and resolving issues in real time
Manage last-minute changes, absences, and redeployments
Work closely with operations teams to ensure seamless delivery
Support the wider Constellation and O2 teams across all departments
Develop an understanding of venue operations and support cross-functional delivery
Act as a point of contact in the absence of senior team members, escalating and resolving issues as required
Requirements:
Experience in hospitality, events, or high-volume operational environments
Understanding of event-based staffing or workforce coordination
Experience supporting recruitment or onboarding processes
Strong organisational and time management skills
Ability to work under pressure and manage multiple priorities
Confident communicator, able to build relationships with diverse teams
Strong attention to detail and accuracy
Proactive problem solver with a flexible approach
What we offer:
23 days annual leave + time off in lieu
Opportunity to support other Constellation venues as required